In today’s digital-first world, the true value of transformation is not realized at launch—it’s sustained and amplified through continuous measurement, feedback, and improvement. For organizations seeking to maximize return on investment (ROI) and operational excellence, ongoing KPI tracking and measurement are not just best practices—they are business imperatives. Publicis Sapient’s Application and Infrastructure Management Services (AIMS), powered by platforms like the Sustain Engineering Platform (StEP), are purpose-built to deliver this ongoing value, providing real-time, end-to-end visibility, automated reporting, and actionable insights across the IT estate.
Despite significant investments in digital transformation, studies show that up to 95% of initiatives fail to achieve their full objectives, with the steepest decline in value occurring after the initial go-live. The root causes are clear: loss of critical knowledge during handover, siloed operations, and a lack of proactive monitoring and continuous improvement. Without a robust mechanism for tracking and acting on key performance indicators (KPIs), organizations risk value erosion, slower issue resolution, and missed opportunities for innovation.
Continuous KPI tracking bridges the gap between business and IT, aligning operational performance with strategic goals. It enables organizations to:
AIMS is designed to ensure that digital transformation investments continue to deliver value long after launch. At the heart of this offering is the Sustain Engineering Platform (StEP), which overlays existing IT service management tools to provide a unified, real-time view across the IT estate. StEP automates the collection, analysis, and reporting of KPIs, enabling data-driven decision-making at every level of the organization.
The effectiveness of KPI tracking hinges on selecting the right metrics and embedding them in a continuous improvement cycle. Publicis Sapient recommends:
Organizations across industries have realized measurable benefits by adopting continuous KPI tracking and measurement with AIMS and StEP:
A leading U.S. beverage company leveraged KPI-based tracking and automation to achieve 99.99% application uptime, an 85% reduction in application errors, and a $1.3M annual reduction in total cost of ownership. Continuous monitoring enabled bi-weekly deployments and rapid innovation, resulting in $1.25M in additional revenue and a 25% improvement in cart page load time.
A Canadian supermarket chain used consolidated dashboards and automated reporting to reduce monthly management toil by 127 hours and cut production incidents by 84%. Automated task prioritization and chatbot integration further streamlined operations, enhancing both efficiency and customer experience.
A multinational insurance company adopted cloud-based KPI tracking to support rapid market expansion and content refreshes. The result: a 105% increase in session duration, 35% faster page loads, and a 48% decrease in bounce rate. Automated compliance tracking and reporting ensured regulatory requirements were met without manual overhead.
A leading wealth management firm implemented real-time KPI dashboards for 20,000+ advisors, achieving 80% faster search response and 90% adoption of secure, search-based navigation—improving both compliance and client service.
A global auto manufacturer replaced a legacy application performance monitoring tool with a cost-effective, KPI-driven solution, reducing monitoring costs from $200,000 to $62,000 while supporting users in over 100 countries and managing 50+ servers across multiple geographies.
The shift from reactive to proactive monitoring—enabled by continuous KPI tracking—delivers tangible business outcomes:
With over 30 years of digital engineering expertise and a proven track record across industries, Publicis Sapient is uniquely positioned to help organizations not only transform, but sustain and grow the value of their digital investments. Our holistic approach—combining strategy, engineering, data, and AI—ensures that your platforms remain robust, secure, and ready to meet the demands of tomorrow’s business landscape.
Maximizing the value of your digital transformation requires more than a successful launch—it demands a commitment to ongoing measurement, feedback, and improvement. Publicis Sapient’s Application and Infrastructure Management Services, powered by StEP, are your assurance that the momentum, knowledge, and value created during transformation are not only preserved but continuously enhanced.
Ready to sustain and grow the value of your digital transformation? Connect with Publicis Sapient to discover how continuous KPI tracking and measurement can help you maintain digital momentum, maximize ROI, and deliver lasting business impact.