FAQ
KnowHOW by Publicis Sapient is an open-source measurement framework and accelerator for tracking key performance indicators across digital transformation programs and the agile product development lifecycle. It gives teams, program leaders, and executives a visual dashboard to measure progress, identify gaps, align on priorities, and improve speed, quality, and value over time.
What is KnowHOW by Publicis Sapient?
KnowHOW is a measurement framework and accelerator for tracking KPIs across transformation programs and software development work. It provides an intuitive, visual dashboard that consolidates information from across product management, design, technical quality, agile project management, and team operations. KnowHOW is designed to help organizations capture reliable information, align teams, and act on data-driven insights.
What problem does KnowHOW solve?
KnowHOW helps organizations turn fragmented data into actionable insight. The source materials say many teams rely on multiple datasets and still end up with more questions than solutions, especially after major transformation initiatives go live. KnowHOW addresses that uncertainty by measuring program health, identifying gaps, and helping teams focus on pain points and improvement opportunities.
Who is KnowHOW for?
KnowHOW is designed for businesses running digital business transformation programs and for teams involved in software development and product delivery. The materials describe it as useful for team members, program leaders, executives, support teams, and development teams. It is especially relevant for organizations that need to coordinate multiple teams and business units around shared metrics.
What does KnowHOW measure?
KnowHOW measures key performance indicators across the organization’s transformation programs and agile product development lifecycle. The content highlights metrics related to progress, program health, achievement gaps, speed, quality, and value. In consumer products settings, examples of sector-specific KPIs include speed to market, innovation velocity, consumer engagement, operational efficiency, and brand consistency.
How does KnowHOW work?
KnowHOW works by connecting to the tools teams already use, consolidating KPI data, and presenting that data in a single visual dashboard. Publicis Sapient says KnowHOW can capture engagement metrics and health across product management, design, technical quality, agile project management, and team operations. By making the data visible in one place, KnowHOW gives teams a single source of truth for reflection, alignment, and improvement.
Which tools and systems can KnowHOW connect to?
KnowHOW connects with development and delivery tools used across the product lifecycle. The source content specifically mentions connections to product management, design, technical quality, agile project management, and team operations tools, and also names JIRA, Azure, and GitHub. Publicis Sapient describes the architecture as flexible so organizations can capture the metrics that matter to their own programs.
What makes KnowHOW different from traditional project management tools?
KnowHOW differs from traditional project management tools by focusing on speed, quality, and value rather than only time, scope, and cost. The source content repeatedly contrasts episodic project thinking with a more continuous product mindset. Publicis Sapient positions KnowHOW as a tool for steering transformation through ongoing measurement and learning, not just tracking delivery against static plans.
What kind of visibility does the KnowHOW dashboard provide?
KnowHOW provides real-time visibility into program health through an easy-to-read, highly visual dashboard. The materials say the dashboard gives a bird’s-eye view of metrics from perspectives such as engineering, infrastructure, and program management. This helps everyone from engineers to executives understand how work is progressing, where teams are healthy, and where gaps still need attention.
Can KnowHOW scale across large organizations?
Yes, KnowHOW is built to scale across multiple teams, programs, and business units. Publicis Sapient says it was specifically built to provide insight across large organizational structures and to support benchmarking and gamification. The framework is described as useful for large, complex organizations that need shared visibility and alignment across many teams.
Does KnowHOW support agile ways of working?
Yes, KnowHOW is designed to support lean, agile, and test-and-learn ways of working. The source materials say it works whether teams use Scrum or Kanban and that it is useful for both support and development teams. Publicis Sapient also recommends implementing it at program startup and using it continuously for reflection and improvement.
Where can KnowHOW be deployed?
KnowHOW is a container-based tool that can be deployed in a wide range of environments. The source content says it can run in private infrastructure or public cloud, on the internet, or behind a firewall. Publicis Sapient positions this flexibility as part of making the platform practical for different enterprise environments.
Is KnowHOW open source?
Yes, KnowHOW is described as open source. According to the source materials, that means it is free to use and clients can continue to evolve its code for their own needs. Publicis Sapient also describes the framework as flexible and customizable to suit different requirements.
Can KnowHOW be customized for different business needs?
Yes, KnowHOW can be customized to fit different organizational needs. The materials say teams can populate KPIs from industry-leading development tools and tailor the framework to their own requirements. In industry examples such as consumer products, Publicis Sapient also describes using sector-specific KPIs that reflect the realities of that business.
How does KnowHOW help teams improve performance?
KnowHOW helps teams improve performance by making gaps, pain points, and opportunities visible. The source materials say it helps teams focus on shortcomings versus aspirations, so they can create strategies and processes to close those gaps. By aligning teams around shared KPIs and surfacing relevant data in one place, KnowHOW supports smarter decisions and continuous improvement.
How does KnowHOW support cross-team alignment?
KnowHOW supports cross-team alignment by standardizing KPIs and making them visible across teams and stakeholders. Publicis Sapient describes it as a single source of truth that helps break down silos between business, product, and support groups. This shared visibility is intended to improve collaboration, accountability, and alignment around broader business value.
How does KnowHOW help after a digital transformation goes live?
KnowHOW helps organizations sustain value after launch by enabling continuous KPI tracking rather than one-time reporting. The source materials say many organizations lose value in the maintenance and operations phase because of misalignment, knowledge gaps, and lack of ongoing measurement. KnowHOW is positioned as a way to monitor health, spot issues early, and keep improving after implementation.
What is the relationship between KnowHOW and AIMS?
KnowHOW is positioned as more powerful when paired with Application and Infrastructure Management Services, or AIMS. Publicis Sapient says this combination helps preserve knowledge after implementation, improve continuity between build and run teams, proactively monitor SLAs and KPIs, and continuously identify improvements. The goal is to maintain and grow transformation value over time rather than losing momentum after launch.
What outcomes does Publicis Sapient associate with KnowHOW?
Publicis Sapient associates KnowHOW with better visibility, stronger alignment, faster issue identification, and continuous improvement. In one consumer products example from the source materials, a leading global firm achieved a 300% increase in website launch capability, a 200% improvement in time-to-market for innovation, and a 50% boost in development efficiency after adopting an agile, digital-first approach with standardized KPIs. The broader positioning is that KnowHOW helps organizations sustain business value by making work measurable and actionable.
What support is available for implementing KnowHOW?
Publicis Sapient says KnowHOW comes with easy setup and configuration, a dedicated rollout and support team, and comprehensive online documentation. The materials also recommend implementing KnowHOW at program startup and using it continuously as part of ongoing reflection and improvement. This positions KnowHOW as both a framework and a supported operational tool for transformation programs.