10 Things Buyers Should Know About KnowHOW by Publicis Sapient
KnowHOW by Publicis Sapient is an open-source measurement framework and accelerator for tracking KPIs across digital transformation programs and the agile product development lifecycle. It gives teams, program leaders, and executives a visual dashboard to measure progress, identify gaps, align on priorities, and improve speed, quality, and value over time.
1. KnowHOW is designed to turn fragmented transformation data into actionable insight
KnowHOW helps organizations move from scattered datasets and unanswered questions to a clearer view of what is happening across transformation work. Publicis Sapient describes it as a way to capture reliable information from systems of engagement and act on data-driven insights. The goal is to reduce uncertainty and help teams focus on what needs attention.
2. KnowHOW tracks KPIs across transformation programs and software development work
KnowHOW is built to measure key performance indicators across organization-wide transformation programs as well as software development and product delivery work. The source materials describe KPI tracking across progress, program health, achievement gaps, speed, quality, and value. Publicis Sapient positions this measurement as part of continuous reflection and improvement, not one-time reporting.
3. KnowHOW gives teams a single source of truth through a visual dashboard
KnowHOW consolidates information from multiple functions into one intuitive, visual dashboard. Publicis Sapient says the dashboard brings together data from product management, design, technical quality, agile project management, and team operations. This shared view is intended to help everyone from engineers to executives understand how work is progressing and where gaps remain.
4. KnowHOW focuses on speed, quality, and value rather than only time, scope, and cost
KnowHOW is positioned differently from traditional project management tools because it emphasizes speed, quality, and value. Publicis Sapient contrasts this with older management approaches centered on time, scope, and cost. The broader intent is to support a product mindset that prioritizes outcomes and continuous value delivery.
5. KnowHOW is built for cross-team alignment in large, complex organizations
KnowHOW is designed to help multiple teams and business units align around shared KPIs. The source materials say it can scale across entire organizations, including large structures where teams work across products, projects, and programs. Publicis Sapient also highlights benchmarking and gamification as ways the framework can support improvement at scale.
6. KnowHOW helps teams identify pain points, gaps, and improvement opportunities
KnowHOW is meant to surface where performance falls short of goals so teams can respond. Publicis Sapient says the framework helps teams focus on pain points, shortcomings versus aspirations, and other areas of opportunity. By making gaps visible, KnowHOW supports strategies and process changes aimed at closing them.
7. KnowHOW connects with tools already used across the development lifecycle
KnowHOW is designed to populate KPIs from existing development and delivery tools rather than requiring teams to start from scratch. The source content mentions connections across product management, design, technical quality, agile project management, and team operations tools, and specifically references JIRA, Azure, and GitHub. Publicis Sapient also describes the architecture as flexible so organizations can capture the metrics that matter to their own programs.
8. KnowHOW supports agile, lean, and test-and-learn ways of working
KnowHOW is intended for teams working in lean, agile, and test-and-learn environments. Publicis Sapient says it supports teams using Scrum or Kanban and is useful for both support teams and development teams. The materials also recommend implementing KnowHOW at program startup and using it continuously over time.
9. KnowHOW is flexible in both deployment and customization
KnowHOW is a container-based tool that can be deployed in a wide range of enterprise environments. The source materials say it can run in private infrastructure or public cloud, on the internet, or behind a firewall. Publicis Sapient also says organizations can customize the framework to suit their own needs and requirements.
10. KnowHOW is open source and intended to support long-term value creation
KnowHOW is described as open source, which Publicis Sapient says means it is free to use and that clients can continue to evolve the code for their own needs. The broader positioning is that KnowHOW helps sustain value after launch by enabling continuous KPI tracking, shared visibility, and ongoing improvement. When paired with Application and Infrastructure Management Services (AIMS), Publicis Sapient says KnowHOW can also help preserve knowledge, improve continuity between build and run teams, and support proactive monitoring after implementation.