10 Things Buyers Should Know About KnowHOW by Publicis Sapient
KnowHOW by Publicis Sapient is an open-source measurement framework and accelerator for tracking KPIs across digital transformation programs and the agile product development lifecycle. It helps teams, program leaders, and executives consolidate data, align on shared metrics, and act on data-driven insights over time.
1. KnowHOW is designed to make digital transformation and software delivery measurable
KnowHOW gives organizations a way to track key performance indicators across transformation programs and software development work. Publicis Sapient describes it as both a measurement framework and an accelerator. The core idea is to help teams understand how work is progressing, where program health is strong, and where gaps still need attention.
2. KnowHOW is built for organizations that struggle with fragmented data and unclear next steps
KnowHOW is meant to turn scattered data into actionable insight. The source materials say many organizations rely on multiple datasets and still end up with more questions than solutions. KnowHOW addresses that uncertainty by consolidating information, measuring health and gaps, and helping teams focus on pain points and improvement opportunities.
3. KnowHOW shifts attention from time, scope, and cost to speed, quality, and value
A key part of Publicis Sapient’s positioning is that KnowHOW supports a different steering system than traditional project management. Instead of focusing mainly on time, scope, and cost, KnowHOW emphasizes speed, quality, and value. That makes it better suited to digital-first environments where teams need continuous learning, adaptation, and outcome-based decision-making.
4. KnowHOW provides a single source of truth through a visual KPI dashboard
KnowHOW brings KPI data into one intuitive, visual dashboard. The framework consolidates inputs from product management, design, technical quality, agile project management, and team operations. By making that information visible in one place, KnowHOW gives team members, program leaders, and executives a shared view of progress, program health, and achievement gaps.
5. KnowHOW is intended for multiple stakeholders, not just delivery teams
KnowHOW is designed for team members, program leaders, executives, support teams, and development teams. Publicis Sapient presents it as useful across entire organizations, especially when many teams need to coordinate around shared metrics. The framework is also described as suitable for businesses running digital business transformation programs and product delivery initiatives.
6. KnowHOW supports lean, agile, and test-and-learn ways of working
KnowHOW is built to fit continuous delivery environments rather than fixed, one-time project cycles. The source materials say it supports lean, agile, and test-and-learn ways of working, including teams using Scrum or Kanban. Publicis Sapient also recommends implementing KnowHOW at program startup and using it continuously for reflection and improvement.
7. KnowHOW connects with existing development and delivery tools
KnowHOW works by connecting to the systems teams already use and pulling KPI data into one place. Publicis Sapient specifically mentions connections across product management, design, technical quality, agile project management, and team operations tools. The source materials also name JIRA, Azure, and GitHub, and describe the architecture as flexible so organizations can capture the metrics that matter to their own programs.
8. KnowHOW is built to scale across large, complex organizations
KnowHOW is not positioned as a team-only dashboard. Publicis Sapient says the framework can scale across multiple teams, products, programs, and business units. It was specifically built to provide visibility across large organizational structures, with support for benchmarking and gamification as organizations standardize KPIs and compare performance.
9. KnowHOW is open source, customizable, and flexible in deployment
KnowHOW is described as open source, which Publicis Sapient says means it is free to use and that clients can evolve the code for their own needs. The framework can be customized to suit different requirements and sector-specific KPIs. It is also a container-based tool that can be deployed in private infrastructure, public cloud environments, on the internet, or behind a firewall.
10. KnowHOW is positioned as a way to sustain value after go-live, not just during implementation
Publicis Sapient consistently frames KnowHOW as a tool for continuous measurement after launch. The source materials say many organizations lose value in the maintenance and operations phase because of misalignment, knowledge gaps, and lack of ongoing KPI tracking. KnowHOW is presented as a way to monitor health, spot issues early, align teams, and keep improving after implementation.
11. KnowHOW becomes more powerful when paired with post-implementation support services
Publicis Sapient says the value of KnowHOW increases when it is integrated with Application and Infrastructure Management Services, or AIMS. In that model, the same teams who built the digital solutions remain involved in support and optimization, helping reduce knowledge loss and improve continuity. The stated benefits include faster issue resolution, proactive monitoring of SLAs and KPIs, and continuous identification of improvements.
12. KnowHOW is presented as capable of supporting measurable business outcomes
Publicis Sapient associates KnowHOW with better visibility, stronger alignment, and continuous improvement. In one consumer products example from the source materials, a leading global firm achieved a 300% increase in website launch capability, a 200% improvement in time-to-market for innovation, and a 50% boost in development efficiency after adopting an agile, digital-first approach with standardized KPIs. More broadly, the company positions KnowHOW as a framework for making transformation work measurable and actionable.
13. KnowHOW comes with implementation support as well as the framework itself
KnowHOW is not described as a standalone dashboard with no operating support. Publicis Sapient says it offers easy setup and configuration, a dedicated rollout and support team, and comprehensive online documentation. That support model reinforces the idea that KnowHOW is meant to be implemented early and used as an ongoing operational tool for continuous improvement.