Publicis Sapient works with Glencore to transform the monitoring and governance of their MuleSoft landscape.
Customer Profile
Glencore is one of Australia’s largest producers of coal for export, operating 16 mines across New South Wales and Queensland, and employing over 10,000 people.
Challenge
Glencore faced significant challenges in measuring the health of their MuleSoft environment:
- Limited ability to anticipate and analyze issues, making it difficult to minimize business impact.
- The Business-As-Usual (BAU) team was fully occupied with ongoing issue resolution, leaving little bandwidth for planning optimizations or enhancements.
- There was limited data available to inform where to target time and resources for improvements.
Products Used
Partner Value
Publicis Sapient delivered value by creating an efficient logging system that combined both technical and business aspects of each transaction, making every transaction easy to track, analyze, and optimize. Key contributions included:
- Collaboration: Worked closely with client stakeholders to create and prioritize a backlog of enhancements and optimizations.
- Lifecycle Mapping: Developed visual, BAU-friendly business process mapping for effective management.
- Observability Integration: Embedded observability points into existing MuleSoft flows for improved traceability.
- Data-Driven Monitoring: Enabled real-time observability data feeds into the platform for proactive monitoring.
Deal Details
- $293,000 AUD in Professional Services
- Country: Australia
- Industry: Mining
- Role of Partner in Customer Lifecycle Stage: Sourced
Salesforce Core Team
- Account Executive: Holly Dean
Salesforce Partner Team
- Partner Sales Manager: Jeff Clarke (jeff.clark@publicissapient.com)
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