AI-Driven Supply Chain Transformation: Industry-Specific Solutions for Retail, Consumer Products, and Healthcare

In today’s rapidly evolving business landscape, supply chain optimization is no longer a luxury—it’s a necessity. Global disruptions, shifting consumer expectations, and increasing operational complexity have placed unprecedented pressure on supply chains across industries. At Publicis Sapient, we harness the power of artificial intelligence (AI) and advanced data engineering to help organizations in retail, consumer products, and healthcare transform their supply chains into resilient, value-generating ecosystems.

Supply chains are inherently complex, spanning demand and supply planning, order management, fulfillment, transportation, warehouse operations, and inventory visibility. Our approach brings clarity to this complexity, enabling organizations to act faster, reduce inefficiencies, and deliver superior service at every step. By leveraging AI-driven insights and automation, we help clients move from reactive operations to proactive, resilient supply chains that flex and adapt to whatever comes next.

AI and data engineering are at the heart of our supply chain solutions. Through predictive analytics, intelligent automation, and real-time data integration, we empower organizations to:

• Optimize demand and supply planning with accurate, AI-powered forecasting models.
• Enhance order management and fulfillment through intelligent, omnichannel solutions.
• Increase visibility and control across inventory, transportation, and warehouse operations.
• Drive cost savings and operational efficiency by identifying and eliminating bottlenecks.

Our recent integration with Spinnaker SCA further strengthens our capabilities, combining decades of supply chain expertise with cutting-edge technology to deliver smarter, more agile solutions.

Retailers face the dual challenge of meeting rising consumer expectations for speed and convenience while managing complex, multi-channel operations. Our AI-driven solutions have enabled:

• Automated Distribution and Inventory Centralization: We redesigned a post-merger supply chain for a major retailer, implementing a highly automated distribution center and centralized inventory. This enabled buy online, pick up in store (BOPIS), curbside, and same-day delivery across 19,000 stores, resulting in a 71% year-over-year revenue growth.
• Flexible Order Management: By deploying a flexible order management system with ship-from-store and same-day delivery, we helped clients achieve up to 48% fulfillment from stores and improved conversion rates through accurate delivery date promises.

Consumer products companies must balance agility with efficiency, especially as they expand into new markets and channels. Our solutions include:

• AI-Powered Forecasting Engines: We developed forecasting models that incorporate product attributes, seasonality, and macroeconomic indicators, delivering a 10%+ uplift across 900 top SKUs in just six weeks.
• Connected Planning and Scenario Modeling: Upgrading to advanced planning systems with real-time, constraint-aware supply and order planning improved fill rates by 4%, enhanced customer requested delivery (eCRD) by 25%, and increased preferred vendor status by 45%—all without increasing inventory.

Healthcare organizations require supply chains that are not only efficient but also resilient and compliant. Our expertise enables:

• Change-Enabled Advanced Planning: Implementing advanced planning systems with strong change management increased forecast accuracy by 6% (independently audited), reduced planning overhead, and supported SKU rationalization and regulatory planning across 100+ countries.
• End-to-End Fulfillment Cost Tracking: We developed control tower solutions to track fulfillment costs per order and reverse logistics, unlocking $145 million in potential savings and $2 million in immediate gains through item-level transportation cost optimization.

Our work with industry leaders demonstrates the tangible impact of AI-driven supply chain transformation:

• Warehouse automation and inventory centralization drive omnichannel fulfillment and revenue growth.
• Intelligent forecasting and connected planning enable better service levels and inventory optimization.
• End-to-end visibility and cost tracking unlock significant savings and operational agility.

Publicis Sapient collaborates with leading technology providers—including Google Cloud, AWS, Salesforce, and Adobe—to accelerate the deployment of AI-powered supply chain solutions. Our partnerships ensure clients benefit from best-in-class platforms, rapid innovation, and seamless integration across their digital ecosystems.

With over 30 years of digital transformation experience, Publicis Sapient combines deep industry knowledge with advanced technology and data expertise. Our holistic approach—spanning strategy, consulting, engineering, and experience—enables us to deliver solutions that not only solve today’s challenges but also future-proof your business.

Whether you’re a retailer seeking to optimize omnichannel fulfillment, a consumer products company aiming for intelligent forecasting, or a healthcare organization building resilience, Publicis Sapient is your partner in AI-driven supply chain transformation. Let’s turn your supply chain into a source of competitive advantage and lasting value.

Connect with our experts to start your transformation journey today.

Relevant Links

• Solutions | Publicis Sapient
• Solutions | Publicis Sapient
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