The insurance industry is at a pivotal moment. Faced with rapidly evolving customer expectations, mounting regulatory pressures, and the urgent need to modernize legacy systems, insurers are seeking new ways to stay competitive and relevant. At Publicis Sapient, we believe that the key to successful digital transformation lies in the power of partnership. By leveraging our extensive network of technology and fintech partners, we enable insurers to accelerate innovation, enhance customer experiences, and meet the demands of a digital-first world.
No single technology or platform can address the full spectrum of challenges facing insurers today. That’s why Publicis Sapient brings together a curated ecosystem of best-in-class partners—each offering specialized capabilities that, when integrated, create exponential value for our clients. Our approach is rooted in a deep understanding of the insurance sector’s unique needs and is powered by collaborations with leading technology providers, innovative fintechs, and cloud vendors.
Legacy systems have long been a barrier to agility and innovation in insurance. Our partnership with ICE, a leading provider of insurance software solutions, empowers insurers to move beyond outdated platforms. ICE delivers highly configurable, cloud-based platforms for policy administration and claims management, enabling insurers to streamline operations, reduce costs, and rapidly launch new products. By migrating to cloud-native solutions, insurers gain the flexibility and scalability needed to adapt to changing market conditions and regulatory requirements.
Today’s insurance customers expect seamless, personalized experiences across every touchpoint. Through our alliances with digital experience leaders like Adobe and Salesforce, we help insurers harness customer data to orchestrate omnichannel journeys and deliver hyper-personalized engagement. These platforms enable insurers to unify data from multiple sources, gain a 360-degree view of each customer, and use real-time insights to improve satisfaction, retention, and loyalty.
Regulatory compliance is a top priority for insurers, especially as data privacy laws and KYC (Know Your Customer) requirements become more stringent. Our partnerships with digital identity innovators such as IDnow and PingIdentity provide robust, secure solutions for identity verification and access management. IDnow offers tailor-made KYC solutions that streamline onboarding and compliance processes, while PingIdentity delivers comprehensive Identity and Access Management (IAM) capabilities to ensure secure, compliant access to digital services. These solutions not only reduce fraud and risk but also enhance the customer experience by making verification processes faster and more user-friendly.
Our partnership-driven approach has delivered measurable outcomes for insurers across the globe. For example, we helped a multinational insurance company in Asia create fresh customer experiences and unlock new growth opportunities with a cloud-based platform. By integrating advanced policy administration and claims management capabilities, the insurer was able to launch new products faster, improve operational efficiency, and deliver industry-leading customer experiences. In another case, our work with ICE enabled an insurer to modernize its core systems, resulting in streamlined claims processing, reduced operational costs, and enhanced regulatory compliance.
What sets Publicis Sapient apart is our ability to orchestrate cutting-edge technology into holistic, insurance-specific solutions. By integrating fintech innovation, cloud scalability, and advanced data intelligence, we help insurers:
With over 30 years of digital transformation experience and a proven track record in financial services, Publicis Sapient is uniquely positioned to help insurers lead in the digital era. Our SPEED framework—Strategy, Product, Experience, Engineering, and Data & AI—ensures that every transformation is tailored, scalable, and sustainable. Supported by more than 40 partnerships with leading technology companies and fintechs, we deliver solutions that are not only innovative but also grounded in measurable business outcomes.
The future of insurance belongs to those who can adapt, innovate, and put the customer at the center of everything they do. Whether you’re looking to modernize your core systems, enhance compliance, or deliver next-generation customer experiences, Publicis Sapient and our network of partners are ready to help you achieve your boldest digital ambitions.
Connect with our insurance transformation experts to start your journey today.