In today’s rapidly evolving digital landscape, organizations are increasingly recognizing that the key to delivering exceptional customer experiences (CX) lies within their own workforce. At Publicis Sapient, we believe that employee experience (EX) is not just an internal HR concern—it is a strategic lever for driving successful customer experience transformation and sustainable business growth. Our approach to people-driven digital change fuses deep expertise in employee experience consulting, change management, digital enablement, and organizational culture to help clients unlock the full potential of their people and, in turn, deliver outstanding outcomes for their customers.
The relationship between employee engagement and customer satisfaction is well established: empowered, motivated, and digitally enabled employees are more likely to deliver the seamless, innovative, and empathetic experiences that today’s customers expect. At Publicis Sapient, we have seen firsthand how organizations that invest in their people—through purposeful change management, digital tools, and a culture of continuous learning—are better equipped to adapt to market shifts, embrace new technologies, and exceed customer expectations.
Our methodology is rooted in the belief that digital business transformation succeeds when people are at the center of change. Publicis Sapient’s employee experience consulting practice is recognized as a leader in the field, with strengths across change management, organizational design, leadership development, HR strategy, and digital enablement. We help organizations engineer transformation that balances technological innovation with the human factors that drive adoption, engagement, and long-term value.
Change is not just about new systems or processes—it’s about shifting mindsets and behaviors. Our clients consistently highlight our ability to facilitate organizational change that is both repeatable and scalable, ensuring that transformation is embedded across the enterprise. We work closely with leadership teams to:
Digital tools and platforms are only as effective as the people who use them. Publicis Sapient’s approach to digital enablement ensures that employees are not just passive recipients of technology, but active participants in shaping and optimizing new ways of working. We:
Our experience across industries demonstrates that organizations with high levels of employee engagement consistently outperform their peers in customer satisfaction, loyalty, and business results. Clients have commended Publicis Sapient for our ability to:
Publicis Sapient’s leadership in employee experience consulting has been recognized by leading industry analysts. Our clients value our:
Our unique SPEED framework—Strategy and Consulting, Product, Experience, Engineering, and Data & AI—enables us to deliver end-to-end transformation that puts people at the heart of digital change. By combining deep industry knowledge, a culture of curiosity, and a relentless focus on value creation, we help organizations reimagine the products, services, and experiences their customers truly value—starting with their own workforce.
In a world where customer expectations are constantly evolving, the organizations that thrive are those that recognize the power of their people. At Publicis Sapient, we are committed to helping clients build the workforce and culture needed to drive meaningful, sustainable customer experience transformation. By investing in employee experience, organizations not only unlock greater engagement and productivity—they create the foundation for delivering the innovative, human-centered experiences that set them apart in the marketplace.
Ready to put your people at the center of your digital transformation journey? Discover how Publicis Sapient can help you harness the power of employee experience to drive customer success and business growth.