PUBLISHED DATE: 2025-07-21 03:10:33

The ROI of Application Modernization: A Strategic Guide for CFOs and Decision Makers | Publicis Sapient

The ROI of Application Modernization: AI Readiness Checklist for CFOs and Decision Makers

How to turn technical debt into business value with AI-powered app modernization

By Courtney Trudeau . July 21, 2025

Courtney Trudeau Managing Director,
Delivery, Strategy

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Application modernization has become more than just a technical upgrade—it’s a critical business strategy that can make or break an organization’s competitive edge. For CFOs and decision-makers, the conversation around modernization is no longer about whether to invest but how to maximize the return on that investment. Organizations that rely on outdated systems are not just missing out on efficiency gains; they’re actively increasing operational costs and limiting growth potential. The aftermath of the COVID-19 pandemic, supply chain disruptions and increasing cybersecurity threats have made clear the necessity of agile, resilient and cost-effective technology infrastructure.

What we've seen in particular coming out of these disruptions is revealing: organizations with legacy systems struggled to scale remote access capabilities, causing productivity bottlenecks when employees needed to work from home. Companies lacking integrated, real-time supply chain systems were unable to quickly pivot suppliers or reroute logistics when disruptions occurred. Businesses with siloed legacy systems couldn't deliver consistent omnichannel experiences when in-person interactions became limited. The rapid shift to digital operations exposed outdated security protocols, leading to a surge in successful cyberattacks targeting unprepared organizations. Traditional on-premise infrastructure simply couldn't efficiently handle the dramatic fluctuations in digital demand that characterized the pandemic economy. These crisis-driven revelations have forced organizations to confront a fundamental reality: the true cost of maintaining legacy systems extends far beyond routine maintenance budgets.

Understanding the true cost of legacy systems

Imagine driving an old car that requires constant maintenance, guzzles fuel and can’t keep up with the speed limit. That’s precisely what running outdated legacy systems feels like for businesses today. These systems aren’t just inefficient; they’re financial anchors dragging down your organization’s potential.

The hidden expenses of standing still

Legacy systems may appear to be “working fine,” but they carry a host of hidden costs that impact profitability and long-term sustainability.

Direct financial drain

Costs of stagnation

Quantifying the ROI: Beyond simple number crunching

Calculating the return on application modernization won’t just be about immediate dollar signs. It’s a multifaceted evaluation that considers both tangible and intangible benefits.

Quantitative metrics to consider

  1. Cost savings and efficiency gains
    • Reduced infrastructure, licensing and support costs
    • Decreases in unplanned downtime and related losses
    • Increased operational automation, reducing labor costs
  2. Revenue uplift
    • Faster time-to-market for new products and services
    • Enhanced digital customer experience leading to higher retention and conversion rates
    • Improved ability to leverage data for revenue-generating insights
  3. Risk mitigation and compliance
    • Reduced exposure to cybersecurity threats
    • Easier compliance with industry regulations
    • Lower likelihood of fines and reputational damage from data breaches

Qualitative benefits that drive value

While harder to measure, these factors significantly impact long-term organizational success:

Modernization strategies for maximum ROI

Not all modernization approaches deliver equal value. The most effective strategies balance speed, cost and risk while aligning with business objectives.

Incremental vs. full-scale modernization

Strategic modernization approaches

Overcoming common modernization roadblocks

Even with a strong business case, modernization efforts can face resistance, with the resounding, age-old phrase of, “But we’ve always done it this way.” CFOs and decision-makers need to proactively address common barriers:

Two-column infographic titled 'Myth vs Reality' on a red gradient background. Left side lists three myths about modernization; right side presents corresponding realities. Myths include cost, delay and total replacement concerns. Realities emphasize greater legacy risk, competitive urgency, and benefits of incremental upgrades.

The role of change management in successful modernization

The phrase, “But this is how we’ve always done it” is the hallmark of resistance to change—and a major roadblock to modernization efforts. Organizations that fail to address change management often struggle with stalled initiatives, lack of adoption and even outright failure.

Change management is a critical component of any modernization effort. Without executive buy-in and employee alignment, even the best-planned initiatives can fail. According to Gartner, the typical organization has undertaken five major firmwide changes in the past three years—but nearly half of change initiatives fail, with only 34 percent a clear success. Additionally, 39 percent of employees feel capable of responding to changing business and customer needs. So, where’s the roadblock? Alignment.

Aligning with business objectives

Business leaders must align on the business case for modernization. This includes:

Employee adoption and training

Creating a culture of continuous improvement

Modernization is not a one-time project; it’s an ongoing journey. Organizations should:

To sustain this continuous evolution, businesses must embrace a culture that prioritizes learning, experimentation and reinvention. When you’re attempting to navigate a 100-year-old retailer through a storm of change, becoming a more disruptive organization entails identifying the products you want to improve and changing organizational structures and behaviors as you go.

Nigel Vaz CEO of Publicis Sapient

This kind of self-disruption—constantly refining not just products but also the systems and mindsets behind them—is what sets adaptable, future-ready organizations apart.

Financial justification framework

When making the case for application modernization, CTOs and CIOs often partner with CFOs to structure a compelling business case grounded in clear financial logic. The CFO plays a critical role in translating the technical vision into quantifiable value, using a structured financial framework:

  1. Current cost analysis
    • Total cost of ownership (TCO) for existing systems
    • Breakdown of maintenance, licensing and infrastructure costs
    • Productivity losses due to inefficiencies
  2. Projected investment
    • Estimated modernization costs (tech, training, consulting)
    • Implementation timeline and potential risks
    • Change management and workforce adaptation expenses
  3. Expected ROI
    • Direct cost savings and operational efficiencies
    • Revenue impact from improved customer experience and agility
    • Risk reduction and compliance improvements

The role of AI in accelerating modernization

Traditional modernization efforts can take years, but AI-powered solutions are reshaping the landscape. Innovative tools like Sapient Slingshot are revolutionizing how organizations approach modernization and software development. This proprietary AI platform represents a quantum leap in accelerating technological upgrades, offering a compelling solution to the challenges of legacy system transformation.

Slingshot stands out by:

The platform’s most impressive feature is its ability to dramatically compress modernization timelines, potentially reducing time to modernization by 60 to 70 percent. This massive efficiency gain addresses one of the primary concerns for CFOs and decision-makers: the time and resources required for significant technological overhauls.

By blending advanced code generation with agentic AI and a robust code library, Sapient Slingshot enables engineering teams to create high-impact solutions that support everything from initial modernization to ongoing development and testing. It’s not just a tool—it’s a strategic accelerator that transforms the software development lifecycle.

Remember: Your technology strategy is your business strategy. Modernize wisely, invest strategically and leverage cutting-edge AI-powered platforms to create a foundation for sustained innovation and growth.

Conclusion: modernization is an investment, not an expense

For CFOs and decision-makers, application modernization isn’t just about technology—it’s about future-proofing the business. The key is finding the right balance between “keeping the lights on” and driving innovation. A well-executed modernization strategy delivers measurable cost savings, drives revenue growth, enhances security and positions the organization for long-term success.

Maximize your modernization ROI—explore the Executive Guide for AI-Assisted Software Development.

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