Modernizing Outcome Measurement and Reporting in Mental Health Services

Mental health organizations today face a dual challenge: delivering high-quality, patient-centered care while meeting ever-increasing demands for transparency, regulatory compliance, and demonstrable outcomes. As the sector evolves, the ability to gather, analyze, and report on patient outcomes in real time is no longer a nice-to-have—it’s a fundamental requirement for clinical leaders, data officers, and compliance professionals alike.

Publicis Sapient stands at the forefront of this transformation, helping mental health providers modernize their outcome measurement and reporting capabilities through the strategic deployment of Salesforce Health Cloud, OmniStudio, and MuleSoft. Our work with Stride, a leading Australian mental health charity, offers a compelling blueprint for the sector.

The Challenge: Complexity, Fragmentation, and Compliance

Mental health care is uniquely complex. Providers like Stride must manage:

Multi-stage, sensitive patient assessments that require robust data management and privacy.
Service delivery across multiple brands, locations, and departments, each with distinct workflows and reporting needs.
Stringent regulatory requirements for data privacy, transparency, and outcome reporting, as health authorities increase oversight.
Integration with national health systems (e.g., Medicare, NDIS), adding layers of complexity to claims processing and eligibility validation.
Operational inefficiencies that divert staff time from patient care to administrative tasks.

Legacy systems and manual processes often result in fragmented data, inconsistent reporting, and a heavy administrative burden—making it difficult to demonstrate impact, ensure compliance, and continuously improve care.

The Solution: A Unified, Real-Time Platform for Outcomes

Publicis Sapient partnered with Stride to design and implement a comprehensive digital platform that addresses these challenges head-on. The solution leverages the combined power of Salesforce Health Cloud, OmniStudio, and MuleSoft to create a unified, scalable system for outcome measurement and transparent reporting.

Key Components

Salesforce Health Cloud serves as the central hub, providing a single source of truth for patient data, care plans, and communications. This enables standardized, real-time data capture and sharing across the organization.
OmniStudio digitizes complex patient assessments and triage, ensuring that even the most nuanced clinical workflows are managed efficiently and consistently. This supports both initial engagement and ongoing outcome measurement.
MuleSoft enables seamless integration with Medicare and other national systems, automating eligibility checks, care plan validation, and claims processing. This reduces administrative burden and ensures regulatory compliance.
Experience Cloud (where deployed) provides a modern, user-friendly interface for both staff and patients, supporting engagement and transparency.

The Impact

The transformation delivered measurable benefits for Stride and its stakeholders:

Enhanced outcome data gathering and reporting, supporting outcome-driven care and transparent communication with patients and regulators.
Over 15,000 hours of staff time freed annually from administrative tasks, allowing clinicians to focus on patient care.
Improved staff satisfaction and retention, as the new system reduced frustration and enabled more meaningful work.
Cost savings and operational efficiency across a large, distributed organization.
A standardized, best-practice model for mental health service delivery, adaptable to evolving regulatory and funding requirements.

Most importantly, patients now experience more coordinated, accessible, and personalized care—helping to break down barriers and improve mental health outcomes.

Best Practices for Modernizing Outcome Measurement

Stride’s journey highlights several best practices for organizations seeking to modernize their outcome measurement and reporting:

Collaborative, Human-Centered Design: Engage clinicians, staff, and patients early to ensure the platform meets real-world needs and supports empathetic care.
Modular, Scalable Architecture: Use cloud-based, API-driven platforms like Salesforce Health Cloud and MuleSoft to enable flexibility, integration, and future growth.
Automate Complex Workflows: Digitize assessments, scheduling, and claims to reduce manual work, minimize errors, and ensure compliance.
Support Multi-Location, Multi-Brand Operations: Design solutions that can standardize processes while accommodating local variations and branding needs.
Prioritize Data Security and Privacy: Ensure all systems meet or exceed regulatory requirements for data protection, especially in sensitive areas like mental health.
Enable Outcome Measurement and Reporting: Build in robust analytics and reporting tools to track progress, demonstrate impact, and support continuous improvement.

Why Publicis Sapient?

Publicis Sapient brings deep expertise in healthcare transformation, data integration, and regulatory enablement. Our approach is rooted in:

Proven experience with leading mental health and healthcare providers.
End-to-end support—from strategy and design to implementation and ongoing optimization.
A focus on measurable outcomes, not just technology deployment.
A commitment to human-centered, scalable solutions that empower staff and improve patient care.

As mental health needs continue to grow globally, the lessons from Stride’s transformation offer a roadmap for organizations ready to lead the next era of care. By embracing a platform approach, mental health providers can deliver seamless, coordinated care, respond quickly to regulatory changes, and build trust with patients, families, and partners.

Ready to modernize your outcome measurement and reporting? Connect with Publicis Sapient to explore how digital transformation can drive meaningful change for your organization and the people you serve.