The Sustainable Supply Chains Survey

Consumers Are Avoiding Retailers with a Negative Impact

• 71% of consumers say they avoid retailers they believe have a negative impact on the environment.

Planning

• More than half of consumers (54%) say they are more likely to buy from a retailer that has a clear plan for how it will reduce its environmental impact.
• 62% say they are more likely to buy from a retailer that is transparent about the environmental impact of its supply chain.
• 60% say they are more likely to buy from a retailer that is transparent about the environmental impact of its products.

"Consumerism" Climate Impact

• 54% of consumers say they are more likely to buy from a retailer that is transparent about the environmental impact of its supply chain.
• 62% say they are more likely to buy from a retailer that is transparent about the environmental impact of its products.

Are the Days of "Retail Therapy" Behind Us?

Procurement

Product Sourcing

• Nearly 4 in 5 (79%) consumers now say they are more likely to buy from a retailer that sources products from suppliers with a lower carbon footprint.

Will Consumers Pay More for Sustainable Products?

• 60% say yes
• 40% say no

Consumers are willing to pay more for sustainable products, but only up to a certain point. 57% say they are willing to pay up to 10% more for sustainable products, but only 17% are willing to pay more than that.

Is "Circular Retail" the Future of Supply Chains?

Logistics

Sustainable Shipment

Retailers and consumers want more sustainable shipment options. 55% of consumers say they are more likely to buy from a retailer that offers sustainable shipment options, and 62% say they are more likely to buy from a retailer that uses sustainable packaging.

• 60% say they are more likely to buy from a retailer that uses sustainable shipment options.
• 62% say they are more likely to buy from a retailer that uses sustainable packaging.

Returns Management & Inventory Planning

Returns Environmental Impact

• Nearly 4 in 5 (77%) consumers say they are more likely to buy from a retailer that offers more sustainable returns options, such as in-store drop-off or consolidated returns.

Attitudes Toward Recycling

• 77% say they are more likely to buy from a retailer that offers more sustainable returns options.

Some retailers are already making progress. Apparel retailers are leading the way, with 70% offering sustainable returns options, compared to 60% of grocers and 55% of B2B retailers.

• Apparel retailers: 70% offer sustainable returns options
• Grocers: 60% offer sustainable returns options
• B2B retailers: 55% offer sustainable returns options

Retailers and consumers want more sustainable returns options. 77% of consumers say they are more likely to buy from a retailer that offers more sustainable returns options, such as in-store drop-off or consolidated returns.

Establishing a NetZero Supply Chain Strategy

• CREATE A PLAN
• MEASURE YOUR IMPACT
• TAKE ACTION

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