Sustaining Value: Post-Implementation Excellence for GCCs
The Critical Next Step for Global Capability Centers
The journey of a Global Capability Center (GCC) does not end at launch. In fact, the most significant value—and the greatest risk of value erosion—emerges after the initial transformation. As GCCs in India and beyond evolve from cost-efficient back offices to strategic engines of innovation, the imperative for post-implementation excellence has never been clearer. Sustaining value requires a deliberate focus on continuous improvement, knowledge retention, and ongoing performance management. This is where Publicis Sapient’s approach stands apart, ensuring GCCs remain innovation engines long after the initial transformation.
The Challenge: Avoiding Value Erosion After Transformation
Many organizations invest heavily in establishing or transforming their GCCs, only to see momentum stall post-launch. Without a robust post-implementation strategy, GCCs risk:
- Knowledge loss as key talent moves on or as institutional memory fades
- Performance drift due to lack of ongoing measurement and governance
- Innovation stagnation as initial excitement gives way to business-as-usual
- Operational inefficiencies that creep in without continuous improvement
The result? The GCC’s potential as a driver of business value, agility, and innovation is left unrealized. To avoid this, organizations must treat post-implementation as a distinct, high-priority phase—one that demands as much attention as the initial setup or transformation.
Publicis Sapient’s Approach: Sustaining Value Through AIMS, Governance, and Agile Ways of Working
Publicis Sapient partners with organizations to ensure their GCCs deliver sustained, measurable value. Our approach is anchored in three pillars:
1. Application and Infrastructure Management Services (AIMS)
AIMS is the backbone of post-implementation excellence. Through proactive monitoring, rapid issue resolution, and continuous optimization, AIMS ensures that GCCs:
- Prevent knowledge loss by institutionalizing best practices and documentation
- Maintain high availability and performance of critical applications and infrastructure
- Enable rapid response to incidents, minimizing business disruption
- Identify and implement improvement opportunities for compliance, security, and customer experience
AIMS is not just about keeping the lights on—it’s about creating a foundation for ongoing innovation and operational resilience.
2. Robust Governance and Performance Management
Sustaining value requires more than technical excellence. It demands a governance model that:
- Aligns GCC objectives with global business goals
- Implements metric-driven frameworks for value measurement and accountability
- Facilitates regular performance reviews and course corrections
- Ensures compliance with evolving regulatory, security, and data privacy requirements
Publicis Sapient’s governance approach is designed to keep GCCs strategically relevant, agile, and compliant—empowering them to adapt as business needs and market conditions change.
3. Agile Methodologies and Continuous Improvement
Innovation is not a one-time event. Through agile ways of working, Publicis Sapient helps GCCs:
- Embed a culture of experimentation and learning
- Leverage cross-functional teams to rapidly prototype, test, and scale new solutions
- Continuously assess and adjust performance to drive incremental and breakthrough improvements
- Retain and grow institutional knowledge through collaborative practices and ongoing talent development
This agile mindset ensures that GCCs remain at the forefront of digital transformation, able to seize new opportunities and respond to emerging challenges.
Realizing the Full Potential of Your GCC
Sustaining value post-implementation is not just about operational efficiency—it’s about unlocking the GCC’s role as a strategic asset. With Publicis Sapient’s support, organizations can:
- Accelerate innovation and time-to-market for new products and services
- Enhance agility and operational resilience
- Deliver measurable business value and impact
- Build a culture of continuous learning and improvement
Our SPEED capabilities—Strategy, Product, Experience, Engineering, and Data & AI—are seamlessly integrated into every stage of the GCC lifecycle, ensuring that post-implementation excellence is not an afterthought, but a core driver of long-term success.
Why Publicis Sapient?
- Proven digital transformation expertise across industries and technologies
- Integrated SPEED capabilities for end-to-end GCC lifecycle support
- Commitment to talent and innovation through ongoing investment in India’s and global talent ecosystems
- Agile, data-driven approach designed for speed, flexibility, and continuous value creation
The Future of GCCs: Sustained Excellence, Continuous Value
As the global GCC landscape enters its next phase of growth, the organizations that thrive will be those that invest in post-implementation excellence. With Publicis Sapient as your partner, your GCC can move beyond the risk of value erosion to become a true engine of innovation, agility, and business growth—today and for the future.
Ready to sustain and maximize the value of your GCC? Connect with Publicis Sapient to start your journey toward post-implementation excellence.