Employee Experience as a Catalyst for Digital Transformation

At Publicis Sapient, we believe that digital transformation is fundamentally about people. While technology, data, and process are critical, it is the experience, engagement, and well-being of employees that truly unlock sustainable change and business value. Our people-first culture and commitment to inclusion, well-being, and professional growth are not just internal values—they are the foundation of our approach to driving successful digital transformation for our clients.

Digital transformation is more than a technology upgrade; it is a holistic shift in how organizations think, operate, and deliver value. At Publicis Sapient, we embed employee experience into every transformation journey. We know that empowered, engaged, and supported employees are the driving force behind innovation, resilience, and high performance. Our approach fuses people considerations into every aspect of change, ensuring that transformation is not only implemented but embraced and sustained across the workforce.

Our leadership in employee experience consulting is recognized by industry analysts and clients alike. We have been commended for our strengths in:

• Change Management & Organizational Culture: Our strategies drive organization-wide change without sacrificing inclusion, work quality, or engagement. These approaches are highly repeatable and scalable, ensuring positive outcomes are sustained over time.
• Leadership Development: We focus on equipping leaders to guide their teams through transformation and uncertainty, fostering knowledge transfer and resilience.
• HR Strategy & Resource Management: Our consulting aligns HR strategies with broader business goals, cultivating a culture of equity, well-being, and continuous improvement.
• Digital Transformation with a Human Touch: We balance automation and process design with a deep understanding of how changes impact individuals, ensuring technology enhances—not replaces—the human experience at work.

Inclusion is not a program at Publicis Sapient—it is a core value. We are dedicated to creating a workplace where every employee feels respected, supported, and empowered to reach their full potential. Our initiatives include:

• Flexible Work Arrangements: All employees have access to flexible schedules and remote work options, supported by tools and guides to help them find the right balance for their unique needs.
• Comprehensive Well-Being Programs: From mental health resources to emergency childcare assistance, we provide a robust suite of benefits that address the diverse needs of our workforce.
• Professional Development: We invest in the growth of all employees through coaching, mentoring, and leadership networks, such as our Women’s Leadership Network, which fosters dialogue and advancement for women and underrepresented groups.
• Global Reach, Local Impact: With a distributed delivery model and a commitment to hiring talent wherever they are, our inclusive culture extends to every corner of our global organization.

Our clients have seen firsthand how a focus on employee experience drives measurable business results. High levels of engagement, trust, and well-being translate into greater innovation, resilience, and performance. For example, during the COVID-19 pandemic, our commitment to employee safety, mental health, and connection led to record levels of engagement and business growth, earning us industry accolades for our response.

When a major airline embarked on a full digital transformation, our cross-functional teams worked closely with their business and technology leaders. By focusing on employee experience—empowering teams with new skills, fostering collaboration, and supporting change management—the airline was able to unlock the value of its customer data, accelerate innovation, and deliver a seamless experience for travelers. The result: a more agile, data-driven organization ready to meet the demands of a rapidly changing industry.

A top global retailer partnered with Publicis Sapient to transform its operating model and technology stack. By embedding agile practices and prioritizing employee engagement, the retailer was able to quickly mobilize online delivery during the pandemic, handling over a million online orders in a single week. The transformation led to a 35% improvement in e-commerce order-picking rate and hundreds of millions in new revenue streams.

“What I love about PS’s culture is that everyone is a person, not just an employee. There’s a genuine focus on well-being, and senior leaders value everyone’s opinions. You get the opportunity to shine and say your piece.”

“The cross-capability component of PS is insanely unique. We’re a one-stop shop, coming up with the actual strategy and then building and implementing it. The supportive culture and focus on learning make it a special place to grow.”

“Our clients trust us with their most critical problems because they know our commitment to their success is unwavering. We value collaboration, openness, and delivering on our promises—qualities that set us apart.”

At Publicis Sapient, we help organizations reimagine what’s possible for their people and their business. By putting inclusion and well-being at the heart of digital transformation, we empower workforces to thrive—today and into the future. Ready to drive meaningful change across your organization? Connect with us to learn how our employee experience consulting can help you build a more inclusive, resilient, and high-performing workforce.

Relevant Links

• Reinventing Consulting: Life and Impact at Publicis Sapient
• Impulsando el Futuro del Talento Digital en América Latina: Una Perspectiva para Ejecutivos Empresariales (LATAM)
• Carreras Tempranas en Publicis Sapient: Oportunidades y Crecimiento en América Latina (LATAM)
• Débuter sa carrière chez Publicis Sapient : une expérience européenne unique pour les jeunes talents (Europe)
• The Power of Cross-Functional Teams in Digital Business Transformation
• Reinventing Consulting: Life and Impact at Publicis Sapient