Deal Win: New South Wales to Become a Modern Regulator with Improved Capacity for Oversight and Analytics

BCNSW oversees the construction industry for residential buildings, focusing on proactive regulation and data-driven improvements to reduce costs and increase value. BCNSW also supports industry-led initiatives to build skills and capacity.

Challenge

BCNSW needed to replace the current process for submitting forms and complying with regulations for gas and electrical work, including the Compliance Certificate for Electrical Work (CCEW). The existing process was fragmented, involving disparate submission methods and timelines, resulting in:

Poor user experience and accessibility, including reliance on paper-based forms
Multiple portals for Gas and Electrical compliance certificates

Partner Value

Publicis Sapient identified Salesforce PSS as the optimal solution during a detailed analysis phase, delivering:

A fit-for-purpose, modern regulatory compliance system and mobile applications with offline capabilities for Electricians, Gas Fitters, Gas Technicians, Testers, Schedulers, and Inspectors
Enablement of BCNSW to receive certificates of compliance and schedule inspections to be conducted by BCNSW inspectors
A system for BCNSW to become a modern regulator, with improved capacity for oversight and analytics, and a digital foundation for ongoing regulatory reform

Deal Win: New South Wales to Become a Modern Regulator with Improved Capacity for Oversight and Analytics

Customer Profile

Challenge

Partner Value

Country: Australia

Industry: Public Sector

Role of Partner in Customer Lifecycle Stage: Sourced

Key Metrics: