Accelerate Digital Transformation with a Tailored Cloud & Infrastructure Solution

Meet 12 businesses taking the lead with innovation, efficiency, and operational excellence.

Assessing the Value of Cloud

Cloud & Infrastructure Strategy

Cloud Advisory | Cloud Strategy | Assessment | Integrated Data Repository (IDR) | Data Lifecycle

Leverage our expertise in software and platform thinking to reimagine operations, align IT strategies with business goals, cut IT infrastructure costs, and foster innovation.

Case Studies

Global British Retailer: Preparing for International Expansion

Business Impact:

The new strategy and cloud solution improved KPIs. Customer drop-offs decreased while cross-selling and conversion rates increased. Marketing spend is now optimized with targeted offers.

Additional Outcomes:

£30M revenue boost in the last year
Higher conversion rate
Increased cross-selling
Fewer customer drop-offs

Services:

Strategy & Consulting
Technology & Engineering
Data & Artificial Intelligence
Marketing Platforms

Industry: Retail

Leading Investment Firm: Charting a Path to Digital Business Transformation

Business Impact:

Customers and prospects who visit the website now enjoy personalized content. Business teams track content engagement so they can retain what works and replace what doesn’t. With a robust architecture and scalable Adobe cloud solutions, the firm can confidently expand their reach to new countries and markets.

Additional Outcomes:

Actionable insights to increase engagement
Cloud platform frees time for teams to focus on innovation
The scale to support expansion to new countries

Services:

Strategy & Consulting
Customer Experience & Design
Technology & Engineering
Data & Artificial Intelligence
Marketing Platforms

Industry: Financial Services

Cloud & Infrastructure Build

Be ready for tomorrow with a cloud architecture tailored to your business strategy and priorities. Provision rapidly and manage cost-effectively with automation and infrastructure as code (IaC).

Miral: Turning Customer Knowledge into Revenues

Business Impact:

Hyper-personalized experiences helped Miral transform from an asset management company to a digital experience provider. Yas Connect helps Miral upsell, extend targeted offers, deliver more personalized services, identify opportunities for further property development, and increase operational efficiency.

By the Numbers:

$100M in new ticket sales in year one
37% of ticket sales through Yas Connect
20% expected year-over-year growth

Services:

Strategy & Consulting
Customer Experience & Design
Technology & Engineering
Data & Artificial Intelligence
Marketing Platforms
Product Management

Industry: Travel & Hospitality

Multinational Insurance Company: Scaling to Expand to New Geographic Markets

Business Impact:

With their new cloud-based CMS, the insurer can expand quickly to new markets and swiftly refresh content as customer expectations evolve. Reliable connections and fast page loads encourage prospects and customers to linger longer.

By the Numbers:

105% increase in session duration
35% faster page loads
48% decrease in bounce rate

Services:

Strategy & Consulting
Customer Experience & Design
Technology & Engineering
Product Management

Industry: Financial Services

Large Retailer: Shifting Investments from Infrastructure Management to Innovation

Business Impact:

In its debut holiday shopping season, the new cloud-based e-commerce platform performed flawlessly—zero glitches. Unburdened by infrastructure management, developers have more time to innovate. The proof: release frequency is 25 times higher than before, and turnaround time for system enhancements decreased from five weeks to one.

By the Numbers:

$30M lift in holiday sales
50% decrease in development costs
35% faster page performance
80% lower costs for on-premises components

Services:

Strategy & Consulting
Customer Experience & Design
Technology & Engineering
Data & Artificial Intelligence
Marketing Platforms
Product Management

Industry: Retail

Cloud & Infrastructure Migration

Continuous Migration Factory | Proven Methods and Accelerators | Security Rearchitecting for Cloud

Rapidly migrate your networks, databases, infrastructure, and platforms to the cloud. To reduce risk and make the move at scale, take advantage of our accelerators (reusable components) and “migration factory” tooling.

Chevron: Fueling Agility by Migrating the Supply Chain Data Foundation to the Cloud

Business Impact:

Chevron’s 400+ users now have reliable access to all supply chain data and self-service tools for data exploration and analysis. Managing the cloud-based data foundation is simpler—no more on-premises hardware to upgrade or troubleshoot. And with the agile methods we introduced, developers can quickly introduce changes and scale the platform as demand grows.

By the Numbers:

45% faster query results
200+ data pipelines integrated
450 stored procedures and queries
400 tables modeled and migrated

Services:

Strategy & Consulting
Customer Experience & Design
Technology & Engineering
Data & Artificial Intelligence
Marketing Platforms
Product Management

Industry: Energy & Commodities

Heathrow Airport: Becoming a Preferred Airport by Making the Experience Soar

Business Impact:

During the peak of COVID-19, the new platform served as the main communications channel for passengers. Besides serving up dining, shopping, and boarding information, the platform became the primary source for new pandemic protocols, terminal changes, and other updates. The airport’s engineering teams continue to adapt in anticipation of new customer needs, applying the agile methods we helped introduce.

By the Numbers:

38.9% higher conversion rate
29.2% increase in revenue compared to previous year
Increased average order value (AOV)

Services:

Strategy & Consulting
Customer Experience & Design
Technology & Engineering

Industry: Travel & Hospitality

Nationwide Building Society: Enriching Customers’ Digital Journeys on a Secure, Resilient Cloud Platform

Business Impact:

Migration to the enterprise cloud platform was accomplished with zero downtime—and in half the expected time. Reusable components and automation keep costs down. Nationwide’s teams have what they need to sustain and continually improve the platform because we provided documentation, knowledge transfer, onboarding templates, and a governance framework.

Additional Outcomes:

50% faster migration than expected
Knowledge transfer to internal teams
0 downtime during migration

Services:

Strategy & Consulting
Technology & Engineering
Product Management

Industry: Financial Services

Cloud & Infrastructure Security

Security Mesh | Data Security | Cloud-Native Security | Network Security | Zero Trust

Implement a resilient security strategy that addresses your company’s risks and compliance requirements. Integrate security controls into your workflows so that they can’t be sidestepped.

Waldkliniken Eisenberg Orthopedic Hospital: Adding Value During the Treatment Journey with a Cloud-Based Patient Portal

Business Impact:

Patients like the convenience of a secure digital portal to enter medical histories, access documents, and manage appointments and prescriptions. Providers log in to manage treatment plans, care teams, appointments, and more—all in one place. Hospital leaders rest easier knowing that sensitive healthcare data is protected in compliance with regulations. And with a convenient way to communicate with patients, the hospital can personalize treatment and interactions.

Additional Outcomes:

9 months to launch
Compliance with GDPR
Time savings for healthcare providers
Better communications experience for patients

Services:

Strategy & Consulting
Customer Experience & Design
Technology & Engineering
Product Management

Industry: Health

Leading Wealth Management Firm: Connecting Advisors to the Data They Need—in a Fraction of the Time

Business Impact:

Now, advisors have near-real-time access to log advisor and client data. Ranked search results appear so quickly that nine out of 10 advisors now navigate with search rather than menus. Quick access to data helps advisors work more efficiently, freeing up time for the personalized service that attracts clients and builds loyalty.

By the Numbers:

20K+ advisors using the platform
90% of advisors prefer search to navigate to other platform functions
80% faster search response

Services:

Strategy & Consulting
Customer Experience & Design
Technology & Engineering
Data & Artificial Intelligence

Industry: Financial Services

BJ’s Restaurants & Brewhouse: Delivering Personalized Guest Experiences Across Multiple Channels

Business Impact:

Today, BJ’s Restaurants delivers personalized guest communications at the right time. Marketers in all channels have visibility into guests’ location and purchase history by date and time. Engagement and loyalty metrics have risen, leading to higher conversion rates, increased sales, and repeat business.

Additional Outcomes:

20% faster foundational engineering, thanks to an accelerator
Increased conversion rates
Increased sales growth
Increased repeat business

Services:

Strategy & Consulting
Customer Experience & Design
Technology & Engineering
Data & Artificial Intelligence
Marketing Platforms
Product Management

Industry: Travel & Hospitality

What Impact Do These Solutions Hold for Your Business?

Learn more

Why Publicis Sapient

Publicis Sapient is a digital transformation partner helping established organizations get to their future, digitally enabled state, both in the way they work and the way they serve their customers. We help unlock value by applying a startup mindset and modern methods, fusing strategy, consulting, and customer experience with agile engineering and creative problem-solving. Digital pioneers with 20,000 people and 53 offices around the globe, our experience in technology, data sciences, consulting, and customer obsession—combined with our culture of curiosity and relentlessness—enables us to accelerate our clients’ businesses by designing the products and services their customers truly value. Publicis Sapient is the digital business transformation hub of Publicis Groupe.

For more information, visit publicissapient.com.