In today’s digital-first economy, consumer products companies are at a crossroads. The traditional wholesale model—relying on retail partners to reach end customers—has given way to a new era where brands seek to own the customer relationship, deliver personalized experiences, and unlock recurring revenue streams. At the heart of this transformation is the Customer Data Platform (CDP): a powerful enabler that unifies data, breaks down silos, and empowers brands to thrive in the direct-to-consumer (D2C) landscape.
For decades, consumer products brands depended on wholesale and retail partners for scale, but this model created distance from the end customer. Brands often lacked direct access to customer data, limiting their ability to understand preferences, personalize experiences, and build loyalty. The shift to D2C is about more than selling online—it’s about:
With third-party cookies disappearing and privacy expectations rising, first-party data and direct engagement are now essential for sustainable growth.
A CDP is more than a marketing tool—it’s the central nervous system for customer intelligence and engagement. By aggregating data from every touchpoint—e-commerce, retail, social, mobile, and even IoT—CDPs create a unified, 360-degree view of each customer. This single source of truth empowers brands to:
Consider a global product company with hundreds of SKUs and millions of customers, historically selling through traditional distribution. Their data—transaction histories, product usage, and partner sales—was fragmented and inaccessible for real-time action. Publicis Sapient partnered with this client to organize, catalog, and unify their data into a single CDP. By combining first-party data from direct consumers, second-party data from wholesale partners, and third-party enrichment, the company gained a holistic view of the entire customer journey.
With this foundation, the business could:
The result? The company not only opened a new D2C sales channel but also became a leader in its industry, with data-driven insights fueling innovation and growth.
Another example: a leading consumer products brand leveraged Salesforce Commerce Cloud and agile delivery to launch over 60 D2C sites, reducing time-to-market for brand launches from months to weeks and boosting consumer engagement. Elsewhere, omnichannel personalization at scale enabled a major retailer to continuously optimize and drive global engagement.
Transitioning from wholesale to D2C is not without hurdles. Common challenges include:
Publicis Sapient’s proven frameworks and accelerators—such as the CDP Quickstart and Virtual Lab—help organizations overcome these barriers, accelerating time-to-value and ensuring a robust, privacy-first approach to data.
Brands that embrace CDP-powered D2C transformation see tangible results:
With decades of experience in digital business transformation, Publicis Sapient brings deep expertise in data strategy, technology integration, and customer experience design. As a leading partner for Salesforce and other CDP platforms, we help clients in consumer goods, manufacturing, and beyond unlock the full potential of D2C—future-proofing their business in a privacy-first world.
The path from wholesale to D2C is clear: unify your data, own the customer relationship, and deliver the experiences that today’s consumers expect. With the right CDP strategy and a trusted partner, your business can become a D2C powerhouse—driving loyalty, recurring revenue, and sustainable growth.
Connect with Publicis Sapient to start your D2C transformation journey today.