PUBLISHED DATE: 2026-08-20 22:50:26
Retail Endpoint Device Management Demo | Publicis Sapient
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Retail Store Endpoint Device Management Demo
Retail stores rely on thousands of endpoint devices—from POS terminals and tablets to kiosks and IoT devices—to keep stores running. But even a single outage or noncompliant device can impact store operations, employee productivity and customer experience. Sapient Sustain continuously monitors endpoint health across all stores, identifies potential issues before they escalate and autonomously orchestrates remediation before they affect the business.
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Highlighted features
Monitor endpoint health and resolve retail IT store issues autonomously.
Learn more about Sustain
Real-time store readiness
Monitor every store and endpoint from a single dashboard. Quickly assess store readiness, identify affected locations and drill into endpoint health in real time.
Intelligent root cause analysis
Correlate operational IT data and historical incidents to identify the affected device and determine the root cause.
AI-powered issue detection
Continuously analyze endpoint health and automatically generate incidents with the operational context needed to understand the issue, recommend the appropriate remediation and eliminate manual investigation.
Autonomous remediation with AI agents
Launch pre-built AI agents that can orchestrate remediation from detection through to resolution, with minimal human intervention.
FAQs
What types of endpoint issues can Sustain detect?
Sustain continuously monitors endpoint health to identify a wide range of operational issues, including performance degradation, software problems, configuration changes, connectivity issues, missing updates, policy violations and other conditions that could impact business operations. The demo illustrates this with a software update compliance issue, but the platform supports broader retail store IT operations monitoring.
How does Sustain troubleshoot endpoint problems?
Sustain correlates operational data across dashboards, incidents, endpoint telemetry and historical resolutions to identify the affected endpoint, determine likely root causes and recommend or initiate the appropriate remediation workflow.
Can AI resolve issues autonomously?
Yes. Sustain can trigger AI agents that execute remediation workflows, monitor progress, validate successful recovery and confirm return to a healthy operational state.
Does Sustain help IT operations teams investigate incidents?
Yes. Sustain automatically creates incident tickets with rich operational context and suggestions for agent resolution. A conversational AI chat also helps retrieve troubleshooting guidance and enterprise knowledge, enabling teams to investigate and resolve issues more efficiently.
Who is this solution designed for?
Sustain is designed for enterprises operating large fleets of distributed endpoint devices, where endpoint reliability directly affects employee productivity, customer experience and business continuity. While this demo focuses on retail stores, the platform supports endpoint operations across many industries.