PUBLISHED DATE: 2026-02-10 01:54:50
Experience Transformation Solutions | Publicis Sapient
Experience Transformation That Earns Trust
Experience Transformation That Earns Trust
Turn customer intent into reliable actions by modernizing the systems that shape every touchpoint
Request a demo
Our offerings
Why it matters
Why it matters
Customer expectations change faster than most experience systems can adapt. Our AI platforms—Bodhi, Slingshot and Sustain—close that gap by breaking down channel and data silos to learn and pivot in real time. They turn data into coordinated, always-on experiences that build trust and long-term loyalty.
Benefits of AI-powered experience transformation
Customer Story
St. Luke’s Expands Access to Digital Care Across Regional Health System
St. Luke’s Health System modernized its digital care platform to make virtual and in-person services easier to access, coordinate and scale across its network, using Slingshot to modernize legacy systems and speed up delivery.
4,500
<p>pages reauthored</p>
10
<p>year old website modernized</p>
St. Luke’s expands access to digital care across regional health system
Learn more
How we deliver differently
Bodhi orchestrates intelligent experiences, Slingshot rebuilds the platforms beneath them and Sustain ensures they evolve without breaking at scale.
Learn more
Bodhi, Slingshot and Sustain homepage interfaces
- Experience improvements start with system performance
Speed, reliability and task completion improve because the underlying technology changes, not just the interface. - New journeys launch without destabilizing what exists
Experience evolution happens incrementally, without rewrites or platform resets. - Consistency holds as volume and complexity grow
Experiences perform the same under peak traffic, regional rollout and ongoing change.
What our customers say
" This exciting work has helped us take significant leaps forward in optimizing the digital experience for our audiences, especially patients and families. "
— Cindy Graham
Director of Digital Strategy, St. Luke’s
FAQs
Common questions about building and maintaining consistent customer experiences.
- How do you scale experience transformation across channels? +
- How do these products work with existing platforms and partners? +
- How do you govern experience transformation at scale? +
How do you scale experience transformation across channels?
Scaling experiences requires more than design consistency. Decisioning and updates are coordinated so web, mobile, service and in-store experiences evolve together. Slingshot delivers updates quickly and without breaking continuity or performance. As volumes grow, experiences remain reliable instead of degrading.
How do these products work with existing platforms and partners?
Most organizations already run complex experience ecosystems. Existing CRM, CMS, commerce and partner platforms—including the ones we're partners with, like Salesforce, AWS, Google Cloud, Microsoft and Adobe—are integrated and modernized instead of replaced. Decisions, updates and performance management happen across the full ecosystem, not in isolated tools. This makes sure that experiences can evolve without fragmenting the stack.
How do you govern experience transformation at scale?
Experience transformation breaks down when governance can't keep up with change. Our platforms embed rules, permissions and decision logic directly into how experiences adapt, rather than enforcing them through slow review cycles. Updates are tested, tracked and released as part of everyday operations. Once live, our platforms continuously monitor performance and compliance so standards hold as scale increases.