Sophia's sales engagement dashboard provides a full spectrum of insights on the brokers working with Sophia's carrier across the agent lifecycle. Sophia can look at different types of engagement data, from broker onboarding with appointment process details, to carrier campaigns that brokers are leveraging, to renewals, which is our focus for today.
Sophia sees a full picture of renewals across all policy types, industries, and regions with an ability to drill down to her area of focus, the middle market construction industry. Sophia can see renewal summary data aligned to the selected timeframe, including the renewal premiums, average time per renewal, and the trend, increasing or decreasing over time. She can also see the top 10 cancellation reasons for the renewals.
In the Action Pulse section, Sophia reviews insights with recommendations on how to address, with a link to a detailed action plan. For example, she sees that 30% of broker firms have declining renewal retention rates this year, and she can generate an action plan to support low-performing brokers with increasing renewal rates. Sophia determines that Nashville Insurance Solutions requires interventions due to low renewal retention rates.