Peek backstage to see how 10 organizations differentiate themselves with customer-centric experiences.
Some companies just talk about being customer-centric. With us, you will actually organize around it.
Unlock areas of opportunity where your top-line revenue grows and your cost to serve reduces. Such an intersection can be created with effective customer journey transformation that extends beyond design.
Download our Customer Journey Transformation offering brochure to learn more.
Business Impact:
This market leader is transforming the customer experience at all touchpoints—digital, branch, and contact center. Transformed journeys include opening a business banking account, managing working capital, borrowing money, obtaining power of attorney, and helping employees prepare for retirement. It’s now simpler for customers to get what they need—and more efficient for the bank to deliver.
By the Numbers:
Services: Customer Experience & Design, Technology & Engineering
Industry: Financial Services
Services: Strategy & Consulting, Customer Experience & Design, Technology & Engineering
Industry: Travel & Hospitality
Business Impact:
Delivered the solution with pilots in the market performing above initial objectives. This foundational work allowed the company to push toward the launch of its first national Loyalty program.
By the Numbers:
Drive real change in customer behavior by activating cohesive, streamlined customer experiences across your brand’s digital and physical channels.
Download our Connected Retail Store Experience offering brochure to learn more.
Services: Strategy & Consulting, Customer Experience & Design, Technology & Engineering, Product Management
Industries: Travel & Hospitality
Business Impact:
Buying photos is now fun—just like Carnival’s brand. Guests no longer have to go somewhere specific to view photos because the photos come to them, wherever they are. A trip to the physical gallery is also entertaining, thanks to playful, interactive experiences. As more guests interact with photos, it enhances their cruise experience and memories while simultaneously boosting photo sales.
Services: Customer Experience & Design, Product Management, Technology & Engineering, Strategy & Consulting, Data & Artificial Intelligence
Industries: Transportation & Mobility
Business Impact:
Audi City is available in several major cities around the globe. In Audi City London, sales rose by 70 percent, 65 percent of buyers purchased an Audi without a test drive, and optional equipment sales increased by 20 percent. TechRadar wrote, “Audi City’s touchscreens and all-around interactivity make conventional car dealers seem so last century.” The novel experience embodies Audi’s vision of vorsprung durch Technik—advancement through technology.
By the Numbers:
Deliver on your brand promise by creating exceptional product experiences that meet and exceed customer wants, needs, and expectations.
Download our Product Design Services offering brochure to learn more.
Business Impact:
In just six months, HVMI’s delivery was turned from minimum viable product (MVP) to a full-scale platform. Over the next year, HVMI rapidly added new features, integrated the platform with more than 20 partners, and added thousands of listings. Bookings and revenue more than doubled year over year. Today, 140 million global customers enjoy a personalized experience that keeps getting more personal over time.
By the Numbers:
Services: Customer Experience & Design, Technology & Engineering, Innovation & Digital Product Management
Industries: Travel & Hospitality
Business Impact:
HRSA is now positioned to respond quickly to emerging public health emergencies. During the pandemic, the agency used the new platform to project the impact on specific communities and identify resources needed. Today, insights from the platform guide HRSA in recommending and supporting policies and programs promoting health equity and data-driven decision-making.
By the Numbers:
Services: Customer Experience & Design, Technology & Engineering, Data & Artificial Intelligence, Product Management
Industry: Public Sector
Construct a central source of truth for your brand’s digital language to accelerate your product ecosystem.
Download our Design Systems offering brochure to learn more.
Services: Customer Experience & Design, Technology & Engineering, Data & Artificial Intelligence, Innovation & Digital Product Management
Industries: Retail
Business Impact:
The digital flagship reinforces the quality-focused and design-centric ethos of the beloved luxury brand and is increasing year-over-year (YoY) sales, website traffic, and new customer acquisition. With visual branding elements—fonts, colors, etc.—built right into the design system, the business is positioned to move quickly into new digital channels.
By the Numbers:
Services: Strategy & Consulting, Customer Experience & Design, Technology & Engineering
Industries: Retail
Business Impact:
With its new design system, Wawa quickly introduces new services and experiences that bring more customers into stores, where they purchase more items. Innovation happens at a rapid pace because design sprints are faster, the result of earlier issue detection, reusable components, and a simplified application architecture.
By the Numbers:
Maximize your Salesforce investments by implementing the right solutions for both your organization and your customers.
Download our Salesforce Experience Design offering brochure to learn more.
Services: Strategy & Consulting, Customer Experience & Design, Technology & Engineering, Data & Artificial Intelligence, Marketing Platforms, Product Management
Industries: Public Sector
Business Impact:
With TAPforce, LA Metro has made it easier for people to get around without getting in their cars. They are currently working on allowing people to use their accounts for microtransit, scooters, ride-hailing, parking, and electric vehicle charging. Lowering the barriers to using greener transportation options relieves traffic congestion, improves local quality of life, and is good for the planet.
By the Numbers:
Business Impact:
The Salesforce application transformed the experience of managing a government program for people in need. Residents appreciated having a convenient way to apply and track their status. Automated workflow between agencies and outside partners helped the staff do more. Ultimately, experience transformation helped people in need stay in their homes during a scary and uncertain time.
By the Numbers:
Services: Strategy & Consulting, Customer Experience & Design, Technology & Engineering, Data & Artificial Intelligence, Marketing Platforms, Product Management
Industries: Public Sector
Learn more
Publicis Sapient is a digital transformation partner helping established organizations get to their future, digitally enabled state, both in the way they work and the way they serve their customers. We help unlock value by applying a start-up mindset and modern methods, fusing strategy, consulting, and customer experience with Agile engineering and creative problem-solving. As digital pioneers with 20,000 people and 53 offices around the globe, our experience in technology, data sciences, consulting, and customer obsession—combined with our culture of curiosity and relentlessness—enables us to accelerate our clients’ businesses by designing the products and services their customers truly value. Publicis Sapient is the digital business transformation hub of Publicis Groupe. For more information, visit publicissapient.com.