PUBLISHED DATE: 2025-08-24 23:37:48

Deal Win: Cavender’s

Customer Profile

Cavender’s is a family-owned Western wear retailer specializing in cowboy boots, apparel, and accessories. With a strong presence across the Southern and Midwestern U.S., Cavender’s is known for its authentic Western heritage, quality craftsmanship, and commitment to exceptional customer service.

Challenge

Cavender’s faces challenges in delivering a seamless, modern commerce experience that keeps pace with customer expectations and market trends. Their existing e-commerce system lacks flexibility and scalability, limiting their ability to offer a unified, personalized shopping experience across channels. As customer demands evolve, Cavender’s needs a solution that will streamline their digital and in-store experience, improve operational efficiency, and position them for long-term growth in the competitive retail landscape.

Products Sold: Headless Salesforce Commerce Cloud

Reimagining Commerce: Elevating Cavender’s Experience for the Modern Shopper

Partner Value

Publicis Sapient is helping Cavender’s reimagine their commerce system by implementing Headless Salesforce Commerce Cloud (SFCC), an agile, integrated solution that enhances both the digital and in-store customer experience. By modernizing their commerce experience, we are positioning Cavender’s to better meet the needs of today’s consumers and drive future growth across all sales channels.

Goals & Outcomes

Pursuing Future ACV Opportunities with Cavender's

Role of Partner in Customer Lifecycle Stage

Publicis Sapient won the RFP for the re-implementation of Cavender’s Headless Salesforce Commerce Cloud.