In today’s rapidly evolving digital landscape, organizations recognize that successful transformation is not just about technology—it’s about people. Employee experience (EX) has emerged as a critical enabler of digital business transformation, driving organizational change, supporting technology adoption, and ultimately enhancing customer experience (CX). As a recognized leader in employee experience consulting, Publicis Sapient integrates EX into every facet of its transformation initiatives, helping clients across industries achieve sustainable business impact.
Digital transformation is fundamentally about reimagining how organizations operate, deliver value, and engage with customers. However, the most advanced technologies and innovative business models can only deliver their full potential when employees are empowered, engaged, and equipped to embrace change. A positive employee experience fosters a culture of agility, collaboration, and innovation—qualities essential for navigating constant disruption and meeting evolving customer expectations.
Publicis Sapient’s approach to digital business transformation is anchored in its SPEED capabilities: Strategy, Product, Experience, Engineering, and Data & AI. This integrated model ensures that people considerations are embedded at every stage of transformation. According to recent IDC MarketScape assessments, Publicis Sapient is recognized for its ability to fuse people and technology, balancing organizational change with a focus on individual human-driven outcomes. Clients consistently highlight the firm’s strengths in change management, leadership and knowledge transfer, HR strategy, and culture change.
One research manager noted, “Publicis Sapient stays focused on how automation, process design, and design thinking impact the individuals that make up and engage with the organization, balancing organizational change between people and technology.” This philosophy is reflected in the firm’s repeatable guidance for change, which clients find highly effective across core organizational functions.
Successful digital transformation requires more than implementing new systems—it demands a shift in mindset and ways of working. Publicis Sapient excels at facilitating this shift by:
Clients have praised Publicis Sapient for fundamentally and positively changing the way teams organize, run, and manage product development, citing strong alignment of people, culture, and ambition as key differentiators.
There is a direct correlation between engaged employees and satisfied customers. Publicis Sapient’s leadership in both employee and customer experience consulting is rooted in the belief that empowered employees deliver better customer outcomes. This is supported by top scores in complex CX implementation from Gartner and consistent recognition in IDC MarketScape reports for experience design and build services.
Clients commend Publicis Sapient for its ability to drive measurable business value through innovation and creativity, with one noting, “They push us to look at innovation not just as a source of increased speed but as a way to service customers better because their needs have changed.”
Publicis Sapient’s EX-driven transformation approach delivers results across sectors:
Publicis Sapient’s leadership in employee experience is validated by:
As organizations continue to navigate the complexities of digital transformation, the role of employee experience will only grow in importance. Publicis Sapient’s differentiated, human-centered approach ensures that transformation is not just about adopting new technologies, but about enabling people to thrive in a digital-first world. By putting employees at the center, organizations can unlock greater agility, innovation, and customer value—delivering sustainable impact for the business and its stakeholders.
To learn more about how Publicis Sapient can help your organization balance people and technology for transformative results, visit publicissapient.com.