MEDICARE ADVANTAGE SURVEY

Plan Enrollment

• 36% of respondents enrolled themselves in their MA plan.
• 51% enrolled with help from someone else.
• 49% say they had a choice of plans when enrolling.

Understanding of Medicare Advantage Plans

• 15% say they understand their plan “very well.”
• 63% say they understand their plan “somewhat well.”
• 22% say they do not understand their plan well.

Main benefits people wish they understood better:

• 48% Out-of-pocket costs
• 40% Prescription drug coverage
• 60% Dental, vision, hearing
• 78% Extra benefits (e.g., fitness, transportation)

Satisfaction with Plans

Top reasons for satisfaction among MA members:

1. Low or no monthly premium
2. Extra benefits
3. Prescription drug coverage
4. Provider network

Sources of Information

The top sources of initial information on Medicare Advantage plans vary by geographic area and ethnicity.

Opinions on Medicare Advantage Plans

• 77% say their opinion of their plan is positive.
• 33% say their opinion is very positive.

Likelihood to Switch Plans

• 51% say they are not likely to switch plans.
• 32% say they are likely to switch plans.

Benefit Exploration and Usage

• 68% use dental benefits
• 54% use vision benefits
• 32% use hearing benefits
• 28% use fitness benefits
• 12% use transportation benefits

Main Information Not Understood

• 40% Out-of-pocket costs
• 33% Extra benefits
• 32% Prescription drug coverage
• 28% Provider network

Key Takeaway

Many MA members are happy with their plans, but a significant portion do not fully understand their benefits—especially regarding extra benefits, out-of-pocket costs, and coverage for dental, vision, and hearing.