PUBLISHED DATE: 2026-09-20 23:53:31

Case Study: How Pandora an Agile Approach to Salesforce Development | Publicis Sapient

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Pandora Cuts E-Commerce Migration Time

How Pandora moved releases from months to weeks.

Summary

An upgrade gave Pandora a faster way to improve its e-commerce sites.
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In this customer story

Intro

For Pandora, e-commerce is an essential part of how customers discover and buy its jewelry around the world. Keeping that experience frictionless and current meant making a major change behind the scenes: updating its systems. To overcome this, Pandora turned to Publicis Sapient to upgrade and optimize their Salesforce Commerce application to enable common codebase, functionality and storefront implementation for all of its e-commerce platforms–increasing release velocity and cutting migration time in half.

The Problem

Pandora’s APAC region was struggling to update their e-commerce systems. At the time, they were running an outdated version of Salesforce Commerce RefApp, with unique customizations and local flexibility-pattern requirements that were costly and labor-intensive to implement. The world-known jewelry brand needed an experienced partner like Publicis Sapient that could optimize their system and bring it up-to-date with their other regions to ensure all new releases could be maintained across the organization quickly and efficiently.

The Solution

Publicis Sapient partnered with Pandora to uncover and prioritize key initiatives, leveraging agile development processes to expedite migration and deployment of an updated Salesforce Commerce application in just over two months. Our team also decoupled the APAC region’s unique custom code and rebuilt from scratch, ensuring the removal of all redundant and duplicate code to ease future maintenance and scalability.

The Impact

Since their first successful migration, Pandora has seen impressive results. Release velocity has accelerated from several months to a matter of weeks, with e-commerce applications requiring no additional downtime. Publicis Sapient continues to work alongside Pandora, providing managed services and supporting optimization of new upgrades –a lasting partnership powering innovation.
" We have seen massive improvements in the release process and everyday support since Sapient have come on board. "
— Senior E-Commerce Lead, APAC, Jewelry Retailer, APAC

Partnership

Publicis Sapient and Salesforce: Driving connected experiences together through digital business transformation
We help Clients maximize their Salesforce investment by providing unique, differentiated and high-value customer-centric solutions for today, with the scalability and flexibility to meet tomorrow's demand. Our partnership with Salesforce leverages the Publicis Groupe capability hubs—from business strategy and integrated technology to implementation, brand advertising, and creative production—providing Clients with end-to-end, ongoing operational support and strategy across the entire Salesforce suite of products.

Meet our author

Matt Moss
Director Business Development, Retail, Salesforce

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