PUBLISHED DATE: 2024-10-16 02:37:05
Seize the Space in Food & Dining
Publicis Sapient Food & Dining Consulting
In the face of rising costs, labor shortages and wage inflation, how can businesses ensure continued growth? Focused on delivering differentiated experiences across every channel for both diners and employees, we build digital-first touchpoints designed to connect your customer with your brand. Leveraging data across each interaction, we help you target personalized offerings and services and arm your employees with the capabilities to deliver speed, efficiency and winning service. Read on to discover the ingredients you need to become a data-led organization across every aspect of your business.
How QSRs Are Delivering World Class Experiences
Our video explains how QSRs (quick service restaurants) are strategically investing in technology to serve up exactly what customers crave. Watch now to discover the future of dining.
Research
Publicis Sapient Customer Loyalty Survey 2023
Wondering how consumers will think about loyalty in the future? We surveyed over 6,000 of them to discover what makes the perfect loyalty program—from the perks they really love, to how they feel about sharing their data. Read on to understand how your business can monetize loyalty in new ways. Access the report
Explore the Restaurant of the Future, Today
Check out our interactive eatery to discover what the next level of dining innovation could mean for your business from AI powered self-service kiosks, to smart kitchen technology. Come in, we’re open
Solutions
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Dining & QSR Value Accelerator
Our Value Accelerator is a digital transformation platform designed to help you respond efficiently and profitably with the customer as your priority Learn more
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Test-and-Learn Automation (TALA)
Discover how to serve up the best offer, content or recommendation to the right customer at the right time thanks to marketing automation. Learn more
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Customer Data Platforms (CDP)
In the digital-first era, the only way to get ahead of evolving customer expectations is with a 360° view—and for that, you’ll need the right CDP. Learn more
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CEmX (Customer and Employee Experience) Platform Design
Modernize customer and employee experiences in tandem, enabling the sharing and activation of powerful digital capabilities. Learn more
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Engineering and Cloud Transformation
Applied correctly, engineering and cloud transformation can improve speed-to-market, productivity, quality and employee satisfaction. Learn more
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Sustainability and eMissions
Get the real-time carbon management data you need as you make the journey to net zero. Learn more
Our Work
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How a QSR Client Increased Sales Using MarTech
Delivering Growth for an Asian QSR via Effective, Tech-Driven Marketing Learn more
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How BJ’s Restaurants Created Connected Experiences
BJ’s wanted to stand out from the crowd. So we partnered with them to provide customers with fresh, compelling, best-in-class user experiences and personalization at scale. Learn more
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How a Global Restaurant Chain Maximized Customer Engagement
We helped deliver a holistic digital business transformation, allowing our client to create a personalized, customer-centric experience across more than 1,500 global locations. Learn more
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How a Restaurant Accelerated Cluster Segmentation and Personalization
What happened when a worldwide QSR chain wanted to implement a cost-effective analytics platform to extract greater value from its customer data? Find out. Learn more
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How One Restaurant Chain Satisfies Customer Cravings With Analytics
Seeking to scale the impact of marketing upon growth, our client is fast-forwarding to well-defined customer segments now reached through targeted communications. Learn more
Contact Us
Let’s work together to build digital-first touchpoints designed to deliver differentiated experiences across every channel—ensuring ongoing growth.
Kent Asaki
Dining Industry Lead
Let's connect
Melissa Trepinski
Managing Director, Strategy
Let's connect
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