Digital transformation is a powerful catalyst for business growth, agility, and innovation. Yet, for many organizations, the journey doesn’t end with the successful implementation of new platforms, cloud environments, or modernized applications. In fact, research shows that the highest drop in value often occurs after the initial release—during the maintenance and operations phase. The reasons are clear: loss of critical knowledge during handover, siloed support teams, and a lack of proactive monitoring can quickly erode the momentum and ROI of even the most ambitious transformation initiatives.
Organizations frequently encounter challenges such as:
To address these challenges and ensure that transformation investments continue to deliver value, Publicis Sapient offers Application and Infrastructure Management Services (AIMS). AIMS is designed to sustain and enhance the value of your digital business transformation long after the initial go-live, providing a seamless bridge between implementation and ongoing operations.
AIMS keeps the transformation team engaged beyond launch, ensuring that the deep domain and technical knowledge built during the project is retained. By involving support engineers and experts from the outset, AIMS prevents the loss of critical system insights and enables a smooth transition to steady-state operations. This continuity means the people who built your systems are the same ones optimizing and supporting them, reducing the risk of knowledge gaps and accelerating issue resolution.
AIMS leverages advanced monitoring tools and platforms—such as the Sustain Engineering Platform (StEP) layered on top of IT service management systems—to provide a single pane of glass across your IT estate. This enables real-time tracking of service level agreements (SLAs), key performance indicators (KPIs), and business processes. Proactive monitoring not only detects issues before they impact users but also uncovers opportunities for automation, self-healing, and ongoing optimization.
With AIMS, organizations benefit from faster mean time to resolve (MTTR) because the experts who built the system are directly involved in support. This results in fewer escalations, quicker root cause analysis, and more effective solutions. The outcome is a seamless experience for both internal users and external customers, minimizing downtime and maximizing satisfaction.
AIMS is not just about keeping the lights on—it’s about driving continuous business value. By maintaining optimal system performance, reducing operational costs, and enabling rapid response to changing business needs, AIMS helps organizations realize the full ROI of their transformation investments. Regular performance reviews and data-driven insights ensure that improvements are ongoing and aligned with business objectives.
Organizations that partner with Publicis Sapient for AIMS experience tangible, measurable benefits:
With over 30 years of digital engineering expertise and a global team of 20,000+ experts, Publicis Sapient is uniquely positioned to help organizations not only transform but also sustain and grow the value of their technology investments. Our holistic, data-driven approach integrates strategy, engineering, and operations, ensuring that your digital momentum is never lost.
Take the next step in your digital transformation journey.
Maximize your investment and unlock the full potential of your digital business transformation with Application and Infrastructure Management Services from Publicis Sapient. Let’s connect to discuss how we can help you sustain value, drive continuous improvement, and achieve lasting business impact.