PUBLISHED DATE: 2024-09-23 02:50:03

Regional banks teeter on the edge of a transformative era, where digital innovation and customer experience intersect. In an effort to balance digital efficiency and human connection, data emerges as a cornerstone, with the potential to propel regional banks’ efficiencies and preserve robust, local connections with customers. But are regional banks prepared to meet the digital challenge while preserving customer relationships?

In this report, we examine how regional banks can leverage their strongest asset—their customer relationships—to outpace larger competitors through innovation.

In this report, we examine how regional banks can navigate the digital transformation journey. Download the full report and discover:

• Why regional banks are trailing the pack—and what they can do about it
• The biggest barriers and roadblocks to digital and CX transformation
• The opportunities that lie ahead in balancing digital tools and human connection
• Regional banks’ top CX transformation priorities for the future (like personalized customer journeys)
• How regional banks can differentiate themselves in the market

Gain valuable insights into the future of regional banking and learn how to elevate your customer experience to keep pace in a competitive market.

Brian Landau
Associate Managing Director, Strategy
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Deji Olatunji
Senior Principal, Financial Services – Strategy
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Relevant Links

• Your Guide to Unlocking the Future of Regional Banking
• Regional Banking Transformation in Australia: Balancing Digital Innovation and Local Customer Needs
• L’avenir de la banque régionale en Europe : Réinventer l’expérience client à l’ère numérique (Europe)
• La reinvención de la banca regional en América Latina: Innovación digital sin perder la cercanía local (LATAM)