In today’s rapidly evolving digital landscape, organizations are increasingly recognizing that successful digital business transformation is not just about technology or process—it’s about people. Employee experience (EX) has emerged as a critical driver of transformation success, directly influencing organizational agility, innovation, and ultimately, customer outcomes. Yet, EX is often underrepresented in digital strategy discussions, leaving a significant opportunity untapped.
At Publicis Sapient, we believe that the human side of digital change is foundational to achieving lasting business impact. Our approach to digital transformation integrates employee experience consulting at every stage, ensuring that workforce enablement, culture, and change management are not afterthoughts, but core pillars of transformation strategy.
Publicis Sapient’s leadership in employee experience consulting has been recognized by the 2022-2023 IDC MarketScape for Worldwide Employee Experience Consulting Services. This recognition highlights our strengths in change management, organizational change, leadership and knowledge transfer, HR strategy, resource management, culture change, and digital transformation. Clients consistently cite our ability to guide change that is both repeatable and scalable across organizations, ensuring that transformation is sustainable and inclusive.
Our consulting practice is distinguished by its ability to fuse people considerations into the engineering of customer-oriented digital transformation and automation. We help organizations balance the drive for technological advancement with the need to maintain inclusion, work quality, and employee engagement. This holistic approach ensures that digital transformation delivers value not only to the business, but also to the individuals who power it.
Publicis Sapient’s methodology is anchored in our SPEED capabilities—Strategy, Product, Experience, Engineering, and Data & AI. These capabilities enable us to:
The impact of a strong employee experience extends beyond internal metrics—it is a catalyst for superior customer outcomes and business performance. Publicis Sapient’s clients have reported high satisfaction with our partnership, noting that our guidance for change is highly repeatable and effective across their organizations. Our focus on the quality of our people, innovation, and creativity has enabled us to facilitate digital transformation that delivers measurable value.
For example, organizations that have engaged Publicis Sapient for employee experience consulting have seen improvements in:
Our differentiated offerings are underpinned by our SPEED capabilities and a culture of curiosity and deep industry knowledge. We are relentless in our pursuit of delivering meaningful impact for our clients by reimagining the products and experiences their customers and employees truly value. Our agile, data-driven approach equips organizations for constant change, making digital the core of how they think and operate.
Publicis Sapient’s recognition as a leader in employee experience consulting is a testament to our commitment to leveraging digital as a force for good—driving positive impact for people, businesses, and the world. We believe that by putting employee experience at the heart of digital transformation, organizations can unlock exponential value for their workforce, their customers, and their stakeholders.
If you are an HR leader, transformation officer, or C-suite executive seeking to understand how to harness the power of employee experience in your digital transformation journey, Publicis Sapient is your partner of choice. Our proven approach, recognized expertise, and commitment to people-centric transformation will help you achieve sustainable, measurable outcomes—inside and out.
Learn more about how Publicis Sapient can help your organization put employee experience at the center of digital business transformation.