To uncover the state of digital transformation in banking, we surveyed 60 senior French banking leaders for their insights. We asked them how their transformations are progressing, what their main challenges are, and how they’re prioritizing their transformation strategies. Here’s a snapshot of what we found.
French banks are focused on improving the customer experience. Engaging with customers and improving service through better omnichannel experiences is a key priority. Perhaps reflecting the regional nature of French banking, we found that priorities were split equally across three main areas:
French banks want to get operationally smarter and faster with tech and data over the next three years. When asked about their operational transformation, they highlighted three main priorities:
Only 37% of banks in France have made commitments to diversity, equity, and inclusion (DEI). Although this is in line with the global mean, many European countries are ahead in this regard — by comparison, 58% of German banks have made DEI commitments.
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