For organizations that have invested in MuleSoft to unify their digital ecosystems, the initial implementation is only the beginning. The true measure of success lies in the ability to sustain and enhance value long after go-live. Yet, industry data reveals a sobering reality: up to 87.5% of digital transformation initiatives fail to achieve their objectives, with the steepest drop in value occurring after the initial launch—during the maintenance and operations phase. This is where many organizations inadvertently leave money on the table, as knowledge fades, performance drifts, and the promise of integration is eroded by operational silos and reactive support models.
At Publicis Sapient, we believe that post-implementation excellence is not an afterthought—it is a strategic imperative. Our Application and Infrastructure Management Services (AIMS) are designed to help organizations maximize the return on their MuleSoft investments, ensuring operational stability, continuous optimization, and the prevention of knowledge loss.
The transition from project delivery to ongoing operations is a critical juncture. Too often, the handoff from transformation teams to internal IT or third-party support results in:
These challenges are especially acute in complex, MuleSoft-powered environments, where integrations span multiple business units, legacy systems, and cloud platforms. Without a robust post-implementation strategy, organizations risk increased downtime, higher support costs, and diminished user adoption.
Publicis Sapient’s AIMS offering is purpose-built to address these challenges and sustain the value of your MuleSoft integration. Our approach is anchored in four key pillars:
We embed support engineers and sustainment experts during the transformation phase, ensuring that the team responsible for ongoing operations has deep, first-hand knowledge of the MuleSoft ecosystem. This continuity enables:
Our teams continuously monitor service level agreements (SLAs) and key performance indicators (KPIs) across your MuleSoft landscape. Leveraging advanced tools—including our Sustain Engineering Platform (StEP) layered atop ITSM solutions like ServiceNow—we provide:
Because the same experts who built your MuleSoft integration are involved in its ongoing support, we deliver industry-leading mean time to resolve (MTTR). Our approach eliminates the learning curve typical of third-party support, resulting in:
Sustaining value is not just about keeping the lights on—it’s about driving ongoing business impact. We work with you to:
Consider the experience of a global energy company that partnered with Publicis Sapient to modernize its trading operations using Salesforce Sales Cloud and MuleSoft. By integrating legacy systems and automating compliance workflows, the company achieved 100% adoption for new trades within the first week, reduced 14 manual steps to just 4 clicks, and managed over $14 billion in cargo value in the first year. Crucially, the ongoing partnership ensured that these gains were not fleeting—continuous support and optimization sustained operational excellence and empowered the business to capitalize on new opportunities.
To maximize the ROI of your MuleSoft investment, organizations should:
Sustaining value from MuleSoft integrations requires more than technical know-how—it demands a holistic, business-aligned approach to post-implementation excellence. Publicis Sapient’s AIMS offering is designed to be that long-term partner, combining deep domain expertise, advanced tools, and a relentless focus on continuous improvement.
Ready to unlock the full potential of your MuleSoft-powered ecosystem? Connect with our experts to learn how Publicis Sapient can help you sustain and enhance value, long after the initial implementation is complete.