The world of work has fundamentally changed. For large enterprises—especially those with distributed and remote finance teams—the challenge is no longer just enabling remote work, but reimagining the entire employee experience (EX) for a digital-first era. At Publicis Sapient, we believe that modernizing EX is a strategic lever for productivity, innovation, and retention, and that the most successful organizations are those that treat employee journeys with the same rigor as customer journeys.
Remote work is now a foundational element of the modern workforce, but leading organizations are moving beyond logistics to embrace a distributed work mindset. This means intentionally designing collaboration, culture, and technology to enable teams to thrive—regardless of geography. Our approach is anchored in five pillars:
Historically, EX has been undervalued in digital transformation. Yet, research and real-world results show that breaking down silos between EX and customer experience (CX) leads to better business outcomes. Modernizing EX is about creating end-to-end journeys that empower employees to do their best work, wherever they are.
A seamless digital onboarding process is critical for distributed teams. Self-service platforms and online communities can streamline onboarding, reduce manual effort, and foster early engagement. Ongoing engagement is maintained through virtual town halls, regular check-ins, and digital recognition programs that keep employees connected and motivated.
Example: Publicis Sapient helped a leading media group develop a self-service onboarding journey, reducing manual coordination and accelerating access to critical resources for new hires.
Centralized, accessible knowledge bases and collaborative tools are essential for remote teams. Digital learning platforms and mentorship programs support continuous growth and upskilling, ensuring employees remain agile and future-ready.
Agility is the new gold standard, but rapid change can be daunting—especially for those less familiar with digital tools. Successful transformation requires strategic change management that empowers employees to co-create solutions and adapt to new ways of working. Techniques such as pairing non-digital natives with tech-savvy mentors, identifying early adopters, and providing ongoing support through digital ecosystems accelerate adoption and foster a culture of innovation.
Employees are the enablers behind every digital customer experience. When internal processes are fragmented or outdated, it impacts both employee satisfaction and the quality of service delivered to customers. By mapping employee journeys alongside customer journeys, organizations can identify pain points, streamline workflows, and create digital solutions that benefit both employees and end users.
Example: A health insurance provider partnered with Publicis Sapient to redesign both the employee and customer experience. By consolidating platforms and simplifying processes, the company improved employee productivity, reduced operational costs, and enhanced the digital experience for doctors and patients alike.
To help organizations modernize their employee experience, we recommend:
Our Globally Distributed Delivery (GDD) model exemplifies how distributed work can unlock innovation, diversity, and business growth. By assembling high-performing teams from across the globe, we enable seamless integration of expertise in strategy, product, experience, engineering, and data & AI. This approach delivers solutions at speed and scale, while fostering a culture of inclusion and flexibility.
Expansion into emerging talent markets—such as India’s growing tech hubs—demonstrates the power of remote-enabled teams to attract and develop world-class talent. Flexible work arrangements, robust support systems, and a focus on well-being have driven high employee engagement and strong business performance, even during periods of global disruption.
Modernizing the employee experience is not just an HR initiative—it is a strategic lever for business transformation. When employees are empowered with the right digital tools, clear processes, and a culture of trust, they deliver better outcomes for customers. The result is a virtuous cycle: engaged employees drive innovation, which in turn enhances customer satisfaction and fuels business growth.
The future of work is distributed, digital, and deeply human. As organizations continue to navigate this new landscape, the most successful will be those that invest in modernizing the employee experience—leveraging digital tools, remote work strategies, and inclusive cultures to unlock the full potential of their people. At Publicis Sapient, we believe that by reimagining work from the inside out, organizations can build resilient, agile, and high-performing teams ready to meet the challenges of tomorrow.
Ready to modernize your employee experience? Connect with Publicis Sapient to start your journey.