Training Program

Monday, 9:00 am - 12:00 pm

• Introduction
• Company policies
• Safety procedures
• Team building activities

Tuesday, 9:00 am - 12:00 pm

• Product training
• Customer service
• Sales techniques

Core Skills for Success

1. Critical Thinking
   Critical thinking is the ability to analyze information objectively and make a reasoned judgment. It involves the evaluation of sources, such as data, facts, observable phenomena, and research findings.
2. Problem Solving
   Problem solving is the process of finding solutions to difficult or complex issues. It involves identifying the problem, generating alternatives, evaluating and selecting alternatives, and implementing solutions.
3. Collaboration
   Collaboration is working with others to achieve a common goal. It requires communication, respect, and the ability to compromise and share responsibility.
4. Self-Motivation
   Self-motivation is the ability to do what needs to be done, without influence from other people or situations. It is driven by an internal desire to achieve, learn, and grow.
5. Open-Mindedness
   Open-mindedness is the willingness to consider new ideas and perspectives. It means being receptive to different viewpoints and being willing to change your mind when presented with new evidence.
6. Communication
   Communication is the ability to convey information clearly and effectively. It involves listening, speaking, writing, and nonverbal cues. Good communication helps prevent misunderstandings and builds strong relationships.
7. Adaptability
   Adaptability is the ability to adjust to new conditions and changes. It means being flexible and willing to learn new skills or approaches when necessary.
8. Empathy
   Empathy is the ability to understand and share the feelings of others. It involves listening, being compassionate, and considering other people's perspectives.

Guiding Questions and Prompts

• "Is it really necessary?"
• "Is it the best option?"
• "What are the alternatives?"
• "Evaluate information objectively."
• "Evaluate & implement solutions."
• "Ask questions, share ideas, work together."
• "Set your own goals. Don't wait for others!"

Encouraging Behaviors

• "We love open!"
• "Other perspectives? Sure, let's hear them!"
• "Great job explaining your idea!"
• "Does everyone understand?"
• "Any questions?"
• "Hi, I see the schedule has changed. Let's adjust our plan."
• "If I were in your shoes, I'd feel the same way. How can I help?"

• Comprehensive Employee Training Program and Core Skills Development
• El Lado Humano del Trabajo Distribuido: Construyendo Cultura y Seguridad Psicológica en Equipos Digitales en América Latina (LATAM)
• El Lado Humano del Trabajo Distribuido: Construyendo Cultura y Seguridad Psicológica en Equipos Digitales en América Latina (LATAM)
• Le côté humain du travail distribué : bâtir une culture et une sécurité psychologique dans les équipes numériques (Europe)
• Building Psychological Safety and Inclusion in Digital Teams: Practical Strategies for High-Performing, Diverse Workforces
• Modernizing Employee Experience for Distributed Teams: Digital Onboarding, Engagement, and Continuous Learning
• El Lado Humano del Trabajo Distribuido: Construyendo Cultura y Seguridad Psicológica en Equipos Digitales en América Latina (LATAM)
• Le futur du travail distribué en Europe : Vers une collaboration numérique inclusive et performante (Europe)