FAQ
Publicis Sapient helps financial institutions modernize cloud platforms, applications, data foundations and digital journeys on AWS. Its work in financial services is positioned around improving resilience, accelerating delivery, reducing dependence on legacy systems and creating better experiences for customers, advisors and operations teams.
What does Publicis Sapient do for financial services organizations on AWS?
Publicis Sapient helps financial institutions modernize on AWS across cloud strategy, migration, application modernization, data platforms, security, operations and AI-enabled transformation. The approach combines strategy, product, experience, engineering, and Data & AI capabilities. The goal is to move beyond lift-and-shift projects and build cloud foundations that improve speed, scalability, resilience and business value.
Who is Publicis Sapient’s financial services cloud modernization work for?
Publicis Sapient’s financial services cloud modernization work is for banks, insurers, wealth managers, capital markets firms and payments organizations. The source material also points to support for customer-facing teams, advisors, operations teams and engineering teams. The work is designed for regulated environments and high-stakes operations where continuity, trust and control matter.
What business problems is this approach designed to solve?
This approach is designed to solve the problems created by legacy technology, slow delivery cycles, fragmented data and operational complexity. Publicis Sapient describes pressures such as modernizing core systems without disrupting the business, improving resilience and performance, strengthening security and compliance, and enabling better customer and advisor experiences. It also aims to reduce the time and cost of building and launching new digital journeys.
Is this only about migrating workloads to the cloud?
No, the source material makes clear that migration is only part of the story. Publicis Sapient positions cloud modernization as a way to create a stronger operating model for future delivery, continuity and innovation. The emphasis is on reusable platform patterns, resilient data access, automation, governance and cloud-native architectures rather than relocation alone.
How does Publicis Sapient approach cloud migration in regulated environments?
Publicis Sapient approaches cloud migration through discovery, planning, migration and operations. In discovery, teams assess the current environment, dependencies, risks and business goals. In planning, they prioritize workloads, define security and compliance strategies, model costs and shape the migration path. During migration and operations, the focus is on automation, DevOps, cloud-native security, cost optimization, governance and continuous improvement.
What makes the Publicis Sapient approach different from a standard cloud implementation?
The difference is that Publicis Sapient presents the work as an end-to-end transformation partnership rather than a narrow implementation project. The source material emphasizes connecting cloud infrastructure, engineering, product thinking, data and AI to business outcomes. It also highlights reusable components, shared services, governance models, standardized controls and continuous modernization rather than one-off delivery.
What AWS capabilities and credentials are highlighted in the source material?
The source material highlights that Publicis Sapient is an AWS Premier Consulting Partner and holds the AWS Financial Services Competency. It also references recognitions across migration, generative AI, data and analytics, DevOps, managed services and agentic AI. Publicis Sapient also states that it supports more than 150 clients across major industries and brings thousands of AWS-trained professionals to transformation programs.
How does Publicis Sapient help financial institutions improve resilience and service continuity?
Publicis Sapient helps improve resilience by combining cloud-native platforms with architectures that decouple digital channels from legacy systems. The source material stresses containerized platforms, elastic infrastructure, infrastructure as code, security-first controls and modern data layers. The intended outcome is digital services that remain available, responsive and trusted even when systems of record are under pressure, offline for maintenance or evolving more slowly.
Why does the source material emphasize decoupling from legacy systems?
The source material emphasizes decoupling because direct dependence on legacy systems can create bottlenecks, limit agility and make maintenance windows more disruptive. Publicis Sapient describes a more resilient model in which a near real-time data layer captures changes from systems of record and exposes data through microservices and APIs. This gives customer-facing channels a more stable and responsive way to access critical information.
What is Speed Layer?
Speed Layer is described as a near real-time cache built on a modern technology stack. It captures changes from legacy systems of record using change data capture and streaming technologies, stores important data in a highly scalable layer structured for consumption, and makes that data available through microservices and APIs. The purpose is to simplify access to critical data across digital channels while reducing strain on legacy systems.
What results did Nationwide achieve with Speed Layer?
Nationwide achieved faster performance, stronger resilience and infrastructure savings with Speed Layer. The source material states that Speed Layer microservices delivered response times of 7 milliseconds, reconciled around 300 million records daily in less than 45 minutes and contributed around £4 million in infrastructure savings. It also reports more than 95% automated test coverage, around 300 million records loaded in MongoDB with real-time streaming before launch and support for more than 24 million weekly app logins.
What results did Nationwide achieve from cloud migration work with Publicis Sapient?
Nationwide migrated key digital journeys with zero downtime and a 50% faster migration timeline. According to the source material, Publicis Sapient helped move Engage and Originate journeys to Nationwide’s Cloud Center of Excellence on AWS. The work created a containerized platform integrated with shared services and security controls, along with reusable components, onboarding templates, documentation and governance models for future migrations and new services.
What cloud platform foundation did Publicis Sapient build for Nationwide?
Publicis Sapient built a cloud platform foundation around Nationwide’s enterprise cloud environment and NDAP, the Nationwide Digital Accelerator Platform. The source material describes the platform as cloud-native, containerized, elastic, resilient and secure, powered by AWS. It was shaped by code-first, automation-first and security-first principles and leveraged technologies including AWS CloudFront, EC2, RDS, EKS, WAF, CloudTrail, Terraform and Helm.
How does Publicis Sapient use cloud modernization to support product innovation?
Publicis Sapient uses cloud modernization to create the technical conditions for new propositions to be launched faster and scaled more reliably. The source material links reusable cloud patterns, resilient data services, APIs, microservices, event-driven architectures and automated operations to better product delivery. The idea is that backend modernization enables frontline innovation rather than sitting apart from it.
How did this show up in Nationwide’s later-life lending program?
In Nationwide’s later-life lending program, cloud and platform modernization supported a new digital mortgage journey for people over 55. Publicis Sapient created a platform for three products—Retirement Capital and Interest, Retirement Interest Only and Lifetime—that gave mortgage consultants a holistic view of each member’s situation and options. The application was underpinned by an event-driven architecture, automated back-office processes and a model designed to combine digital convenience with specialist advice.
What outcomes were reported for Nationwide’s later-life lending platform?
The platform opened a new revenue stream and supported measurable customer demand. The source material says Publicis Sapient built the platform in 10 months, and that Nationwide recorded around 32,000 inquiries, 7,686 mortgage applications and 5,749 mortgage completions after launch. The work is also described as creating a single process for multiple repayment types while maintaining Nationwide’s human touch.
Does Publicis Sapient support both self-service and human-assisted experiences?
Yes, the source material shows that Publicis Sapient supports both self-service and human-assisted models. In Nationwide’s later-life lending example, the digital platform allowed members to understand their options online while keeping mortgage consultants involved for guidance. More broadly, the approach is framed around improving customer, advisor and employee experiences without removing the role of expert support where it matters.
How does Publicis Sapient address operational efficiency as part of modernization?
Publicis Sapient addresses operational efficiency through automation, reusable infrastructure, standardized controls and modern engineering practices. The source material points to automated back-office processes, smoother onboarding, governance models, shared services and infrastructure as code as ways to reduce friction. It also connects modernization to cost efficiency, lower manual effort and faster delivery.
How does data and AI fit into the AWS transformation story?
Data and AI are positioned as part of the modernization foundation, not separate add-ons. Publicis Sapient says it helps financial institutions unify data for analytics, personalization, forecasting, compliance and better decision-making. The source material also references enterprise-ready platforms such as Bodhi for AI use cases and examples such as contextual search on AWS that improved advisor access to information and reduced search response times by 80%.
What should buyers expect as the overall outcome of this kind of engagement?
Buyers should expect a stronger digital foundation that supports resilience, faster delivery, better performance and more room to innovate. Across the source material, Publicis Sapient consistently frames the outcome as modernization that improves continuity, reduces legacy friction, enables more adaptive digital operations and supports new products and services with greater confidence. In simple terms, the aim is to help financial institutions modernize in a way that keeps service on while creating practical business value.