The retail industry is in the midst of a profound transformation. As consumer expectations evolve and digitalization accelerates, retailers face mounting pressures to deliver seamless, personalized customer experiences while maintaining operational agility and workforce engagement. At the heart of this transformation lies the employee experience—a critical driver of both customer satisfaction and business performance. Publicis Sapient’s employee experience consulting services are uniquely positioned to help retail organizations navigate these challenges and unlock new opportunities for growth.
Retailers operate in a dynamic environment characterized by high employee turnover, seasonal workforce fluctuations, and the need for rapid adaptation to market trends. These challenges are compounded by the increasing complexity of omnichannel operations and the demand for real-time, data-driven decision-making. To thrive, retailers must foster a culture that empowers employees, equips them with the right digital tools, and aligns their efforts with customer-centric business objectives.
Publicis Sapient’s approach to employee experience transformation is rooted in a deep understanding of these industry-specific challenges. Recognized as a leader in employee experience consulting, Publicis Sapient excels in change management, HR strategy, organizational design, and digital transformation. Our expertise enables retailers to build agile, resilient workforces that are prepared to meet the demands of today’s digital-first retail landscape.
The intersection of workforce transformation and digital enablement is where Publicis Sapient delivers the most value. By leveraging our SPEED capabilities—Strategy, Product, Experience, Engineering, and Data & AI—we help retailers reimagine the employee journey from recruitment and onboarding to ongoing development and performance management. Our solutions are designed to:
Retailers that invest in employee experience transformation see measurable improvements not only in workforce engagement and retention but also in customer satisfaction and loyalty. Publicis Sapient’s holistic approach ensures that people considerations are seamlessly integrated into every stage of digital business transformation. Our clients consistently highlight our ability to balance technological innovation with human-centric design, resulting in solutions that drive both employee and customer equity.
Recent recognitions underscore our impact in the retail sector. Publicis Sapient has been named a Leader in the IDC MarketScape: Worldwide Professional Services for Retailers 2024 Vendor Assessment, as well as in assessments for retail commerce platforms and point-of-sale solutions. These accolades reflect our commitment to delivering transformative outcomes for retailers, from reimagining store operations to enabling omnichannel excellence.
Our track record in the retail sector speaks for itself. Retail clients have commended Publicis Sapient for our deep industry knowledge, innovation, and ability to deliver end-to-end solutions that drive valuable business outcomes. Whether it’s implementing next-generation point-of-sale systems, modernizing HR processes, or enabling data-driven workforce management, we partner with retailers to create environments where employees are empowered to deliver exceptional customer experiences.
Feedback from industry analysts and clients consistently highlights our strengths in:
Retailers seeking to modernize their operations and culture need a partner who understands the unique dynamics of the industry and can deliver tailored, actionable solutions. Publicis Sapient’s recognized leadership in employee experience, customer experience, and digital transformation makes us the ideal partner for retail organizations ready to drive meaningful change.
By putting people at the center of transformation, we help retailers build agile, future-ready workforces that are equipped to meet the evolving needs of customers and the business. Our commitment to innovation, quality, and measurable impact ensures that every engagement delivers lasting value—for employees, customers, and the organization as a whole.
Discover how Publicis Sapient can help your retail organization transform the employee experience and unlock new levels of performance and customer loyalty.