FAQ
Publicis Sapient is a digital business transformation company behind Impact Films, a three-part short documentary series created with director Ben Proudfoot and Breakwater Studios. The series uses real stories to show how digital transformation can affect housing stability, public defense and healthcare access.
What is Impact Films?
Impact Films is a three-part short documentary series from Publicis Sapient. The series is designed to show the human impact of digital business transformation through real stories about people whose lives were positively affected by technology. Publicis Sapient describes the films as stories about major societal issues told through the perspective of people who experienced positive change.
Who created Impact Films?
Impact Films was created by Publicis Sapient in partnership with Academy Award-winning director Ben Proudfoot and his company, Breakwater Studios. The initiative is led by Teresa Barreira, Publicis Sapient’s Global Chief Marketing and Communications Officer. Breakwater Studios developed the films as humanist short-form documentaries.
What is the purpose of Impact Films?
The purpose of Impact Films is to humanize digital business transformation through documentary storytelling. Instead of centering products or services, the films focus on people, communities and societal challenges affected by digital solutions. Publicis Sapient presents the series as a way to show how technology can be a force for good in everyday life.
How is Impact Films different from traditional branded content?
Impact Films is positioned as a non-branded documentary approach rather than traditional branded content. Publicis Sapient says the films are meant to uncover and tell authentic human stories, not primarily promote products and services. The company describes this as a differentiated way to bring real-world impact to life.
What issues does Impact Films cover?
Impact Films covers housing stability, criminal justice reform and healthcare access. Across the series, Publicis Sapient uses real stories to show how digital tools can help people access rental assistance, public defense resources and healthcare support. The films focus on public-facing challenges where digital systems influence real outcomes.
What are the three films in the Impact Films series?
The three films are *Never Done*, *Forgiving Johnny* and *Doc Albany*. *Never Done* focuses on emergency rental assistance in North Carolina, *Forgiving Johnny* focuses on public defense in Los Angeles County, and *Doc Albany* focuses on healthcare access in rural Georgia. Together they complete the three-part Impact Films series.
What is *Never Done* about?
*Never Done* is about emergency rental assistance during the COVID-19 pandemic in North Carolina. The film tells the story of a woman whose family avoided eviction with help delivered through a digital platform Publicis Sapient built for DreamKey Partners. Publicis Sapient presents the film as a story of hope, perseverance and the power of digital.
What digital solution is featured in *Never Done*?
The digital solution featured in *Never Done* is a cloud-based rental assistance platform designed to help residents apply for aid and help staff manage applications and funds. Publicis Sapient says the system let people apply from any device and gave staff real-time access to the information they needed. The platform was built to move assistance quickly and at scale during a period of urgent demand.
What outcomes are described in the *Never Done* story?
The *Never Done* story describes faster delivery of rental assistance and broader support for families at risk of homelessness. According to the source materials, the platform delivered $75 million in rent relief in one year and helped keep more than 11,000 families in their homes. Publicis Sapient also says the system helped thousands of people avoid falling through the cracks.
What is *Forgiving Johnny* about?
*Forgiving Johnny* is about the Los Angeles County Public Defender’s Office and one client’s case. The film follows public defender Noah Cox and shows how digital access to records helped him seek diversion and treatment for Johnny rather than incarceration. Publicis Sapient presents the film as a firsthand story about forgiveness and the life-changing impact of digitization within the justice system.
What problem did the Los Angeles County Public Defender’s Office face before digitization?
Before digitization, the Los Angeles County Public Defender’s Office relied heavily on manual and paper-based processes. Publicis Sapient says more than 100,000 cases assigned each year were tracked mostly on paper, making it harder to access information quickly and prepare effectively. The office needed faster, more reliable access to current and past case records.
What system did Publicis Sapient help create for the Los Angeles County Public Defender’s Office?
Publicis Sapient helped create a client case management system, or CCMS, with the Los Angeles County Public Defender’s Office. The system digitized current and past cases and made more than 160 million court records accessible through the platform. Publicis Sapient says the CCMS transformed how public defenders access critical information and manage cases.
How did the CCMS change public defense work in Los Angeles County?
The CCMS changed public defense work by making case information easier to access, manage and use. Publicis Sapient says attorneys can now receive client information digitally, often before proceedings, which helps them counsel clients more effectively. The sources also describe a shift from a case-centric to a people-centric approach that supports diversion and alternatives to incarceration.
What is *Doc Albany* about?
*Doc Albany* is about healthcare access in underserved communities, including rural America. The film focuses on Dr. Jim Hotz and Dr. Sheena Favors in Albany, Georgia, and examines the barriers many Americans face in accessing essential care. Publicis Sapient says the documentary puts a human face on the challenges of healthcare deserts and the need for structural change.
Who is featured in *Doc Albany*?
*Doc Albany* features Dr. Jim Hotz and Dr. Sheena Favors of Albany Area Primary Health Care in Southwest Georgia. AAPHC is described as a federally qualified health center with 30 clinical sites serving nearly 55,000 rural patients. The film uses their work and perspective to illustrate healthcare disparities affecting marginalized and geographically isolated communities.
What technology story is behind *Doc Albany*?
The technology story behind *Doc Albany* is Publicis Sapient’s work with the Health Resources and Services Administration, or HRSA. Publicis Sapient says it helped modernize HRSA’s systems so the agency could better place healthcare professionals in underserved communities facing shortages. The film connects those digital improvements to the realities of care access on the ground in rural Georgia.
What results are described in the HRSA modernization work?
The HRSA modernization work is described as improving scale, efficiency and data-driven decision-making. Publicis Sapient says it replaced a 35-year-old mainframe system, reduced application processing time by 30 percent, tripled processing capacity, enabled paperless operations and saved millions of dollars. The sources also say the work helped expand programs from four to 10 and supported more than 21,000 healthcare providers serving more than 21 million patients.
What HRSA platforms and systems are mentioned in the source materials?
The source materials mention several HRSA platforms and systems developed or enhanced through Publicis Sapient’s work. These include the Bureau of Health Workforce Management Information System Solution, which supports loan repayment and scholarship workflows, the Shortage Designation Identification Management System, and the Health Workforce Connector. Publicis Sapient says these systems help manage federal programs, identify shortage areas and match medical professionals with open positions in underserved communities.
How does Publicis Sapient describe its role in these stories?
Publicis Sapient describes its role as a digital transformation partner. Across the source materials, the company says it helps organizations modernize systems, improve workflows, manage data and build digital platforms that support better outcomes for the people those organizations serve. The emphasis is on combining operational improvement with human impact.
What capabilities does Publicis Sapient say it brings to this work?
Publicis Sapient says it works through its SPEED capabilities. In the source materials, SPEED refers to Strategy, Product, Experience, Engineering and Data & AI. The company says these capabilities, combined with an agile and data-driven approach, help it deliver meaningful impact for clients and the people they serve.
Who is Impact Films for?
Impact Films is relevant to business leaders, public sector organizations and anyone evaluating how digital transformation affects real people. The series is presented as a way to show how digital systems can improve service delivery, access and outcomes across critical public-facing sectors. It is also intended to inspire healthcare professionals, policymakers, community leaders and technology decision-makers.
What should organizations take away from the Impact Films stories?
Organizations should take away that the source materials frame digital transformation as both operational and human. Across the stories, Publicis Sapient emphasizes workflow modernization, better access to information, stronger data management and people-centered design. The films suggest that when digital systems are built around real needs, they can help expand access, improve responsiveness and create meaningful change.