The insurance sector is undergoing a profound transformation, driven by the need for agility, efficiency, and customer-centricity. As digital business transformation accelerates across financial services, insurers are increasingly looking to low code/no code (LCNC) platforms to modernize their operations, enhance compliance, and deliver superior customer experiences. Building on the proven success of LCNC in banking, these solutions are now poised to revolutionize insurance, addressing its unique challenges and unlocking new opportunities for growth.
Low code/no code platforms empower organizations to rapidly develop, deploy, and iterate digital solutions with minimal hand-coding. This democratizes innovation, enabling business users and IT teams to collaborate more closely and respond swiftly to market demands. In insurance, where legacy systems and complex regulatory requirements often slow progress, LCNC offers a compelling path to modernization.
While insurance shares some digital transformation drivers with banking, it faces distinct hurdles:
Low code/no code platforms are uniquely suited to address these challenges:
LCNC tools enable insurers to quickly adapt workflows and processes in response to regulatory changes. By abstracting complex coding tasks, these platforms allow compliance teams to directly configure rules, automate reporting, and ensure auditability. This reduces the risk of non-compliance and shortens the time to market for new products.
Automating claims is a high-impact use case for LCNC. Insurers can design and deploy claims workflows that integrate with core systems, third-party data sources, and customer communication channels—all without extensive custom development. This not only speeds up claims resolution but also improves accuracy and transparency, enhancing customer trust.
Personalization is a key differentiator in insurance. LCNC platforms make it easier to build and iterate customer-facing applications, such as self-service portals, mobile apps, and chatbots. By leveraging data-driven insights, insurers can tailor experiences to individual policyholders, increasing engagement and loyalty.
The banking sector has demonstrated the transformative potential of LCNC, using these platforms to:
Insurance can adopt similar strategies, adapting them to sector-specific needs. For example, just as banks have used LCNC to comply with open banking regulations, insurers can use these tools to meet evolving compliance standards and streamline product approvals.
To fully realize the benefits of LCNC, insurers should:
As the insurance industry continues to evolve, low code/no code platforms will play a pivotal role in driving agility, compliance, and customer-centricity. By leveraging these tools, insurers can overcome legacy constraints, respond to regulatory demands, and deliver the seamless experiences that today’s policyholders expect. The future of insurance is digital—and with LCNC, it’s within reach for organizations ready to embrace change.
Publicis Sapient stands at the forefront of this transformation, helping insurers harness the power of low code/no code to unlock new value and achieve dynamic growth in a rapidly changing landscape.