Sustaining Digital Transformation: Application and Infrastructure Management Services (AIMS)
Sustaining Momentum Beyond the Launch
Digital transformation is not a one-time event—it’s an ongoing journey. Many organizations experience a surge of innovation and progress during the initial phases of digital transformation, only to see momentum wane as operational challenges, knowledge gaps, and legacy systems reassert themselves. Publicis Sapient’s Application and Infrastructure Management Services (AIMS) are designed to bridge this critical gap, ensuring that your digital investments continue to deliver value, efficiency, and innovation long after the initial rollout.
The Challenge: Bridging Development and Operations
Today’s business landscape is defined by the coexistence of modern digital platforms and traditional legacy systems. This often leads to inefficiencies, data silos, and rising operational costs. The transition from agile, product-focused development teams to steady-state IT support can result in knowledge loss, slower response times, and missed opportunities for improvement. AIMS addresses these challenges by integrating development and service management teams, creating a virtuous feedback loop that drives continuous improvement and business impact.
The AIMS Approach: Intelligent, Predictive, and Integrated
Publicis Sapient’s AIMS offering is built on decades of experience in application and infrastructure management, leveraging the latest in automation, AI/ML, and integrated DevOps and Site Reliability Engineering (SRE) practices. Here’s how AIMS sustains digital transformation:
- Velocity: By embracing DevOps and SRE, AIMS shortens the time to release fixes and new features, ensuring both legacy and modern systems are managed for speed and quality.
- Efficiency: AIMS is an ITIL V4-compliant, fully managed service, providing multi-level support for diverse applications and infrastructure with industry-standard service levels.
- Knowledge Retention: Modern knowledge management tools, rigorous training, and Generative AI ensure that critical product knowledge is retained and accessible, even as teams transition.
- Predictability: Proprietary platforms like StEP use AI/ML to detect patterns, predict issues, and automate fixes, reducing downtime and increasing user satisfaction.
- Cost Savings: Automation, shift-left strategies, and self-help tools drive continuous service improvement and cost reduction, with many contracts featuring annual cost reduction guarantees.
- Product Quality and Innovation: Real usage data and business KPIs flow back to product teams, enabling data-driven prioritization, feature redesign, and ongoing innovation.
- Return on Digital Investment: Configurable KPI templates help track business process performance, protecting and maximizing digital ROI.
Real-World Impact: Outcomes Across Industries
AIMS has delivered measurable results for leading organizations in retail, manufacturing, and consumer goods:
Large U.S. Beverage Company
- Solution: SRE, automation, 24/7 support, KPI-based tracking, and platform re-architecture.
- Impact:
- 99.99% application uptime
- 85% reduction in application errors
- $1.3M annual reduction in total cost of ownership
- 30% reduction in major site outages
- $1.25M additional revenue generated
- 25% improvement in cart page load time
Canadian Supermarket Chain
- Solution: SRE, automation, chatbot integration, and consolidated monitoring.
- Impact:
- 127-hour monthly toil reduction
- 84% reduction in production incidents
- Automated reporting and task prioritization
- Enhanced dashboarding for application health
Global Auto Manufacturer
- Solution: Cost-effective monitoring and management platform, secure data handling, and global server management.
- Impact:
- Reduced monitoring costs from $200,000 to $62,000
- Supported users in over 100 countries
- Managed 50+ servers across multiple geographies
Continuous Service Improvement: The Heart of AIMS
AIMS is not just about keeping the lights on—it’s about relentless improvement. Through automation, cross-skilling, and proactive problem management, AIMS identifies and eliminates recurring issues, streamlines operations, and frees up teams to focus on innovation. The result is a sustainable, high-performing digital ecosystem that adapts to changing business needs.
What Sets Publicis Sapient Apart
- Deep Business and Technology Expertise: Our teams bring a proven track record of delivering business outcomes across industries.
- Seamless Integration: Engineers who build your systems are involved in ongoing support, ensuring faster, more effective issue resolution.
- Data-Driven Operations: IT operations are led by metrics tied directly to business performance, not just technical KPIs.
- Commitment to ROI: We help you maximize the value of your digital investments, with transparent tracking and continuous optimization.
Ready to Sustain Your Digital Transformation?
With Publicis Sapient’s AIMS, organizations can:
- Achieve efficient and predictive digital business support
- Prevent knowledge loss and accelerate issue resolution
- Monitor and optimize system performance
- Enhance user experience and drive automation
- Realize ongoing cost savings and innovation
Sustain the impact of your digital transformation. Let’s connect to discuss how AIMS can help your organization maximize ROI and ensure long-term value from your digital investments.