NEW YORK, NY, November 17, 2021 – Publicis Sapient, a digital business transformation company, today announced that the firm has an overall client rating of 4.8 out of 5 for CRM and Customer Experience (CX) Implementation Services on Gartner Peer Insights based on 52 reviews. This achievement follows Publicis Sapient’s recognition as a Leader in Gartner® Magic QuadrantTM for CRM and CX Implementation Services in May 2021. In addition, Publicis Sapient was a top scorer in the Complex CX Implementation Use Case as part of the 2021 Gartner Critical Capabilities Report for CRM and CX Implementation Services, which was published earlier this year. Clients commended Publicis Sapient for its culture, technical expertise, customer-centric approach and agility.
“We’re incredibly grateful to receive such recognition from clients about our partnership and work on customer experience and customer relationship management,” said Nigel Vaz, CEO of Publicis Sapient. “To meet customers’ rapidly changing needs, we’ve built multidisciplinary teams that include experts from all of our SPEED capabilities – Strategy & Consulting, Product, Experience, Engineering and Data & AI – to identify and realize value as well as help our clients build an organization that can continually change at pace with the changes around it. We put customers at the heart of everything we do, designing seamless experiences to meet their ever-changing needs.”
To read Publicis Sapient’s reviews on Gartner Peer Insights, please visit: https://www.gartner.com
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Publicis Sapient is a digital transformation company. We partner global organizations to help them create and sustain competitive advantage in a world that is increasingly digital. We operate through our expert SPEED capabilities: Strategy and Consulting, Product, Experience, Engineering and Data, which combined with our culture of curiosity and deep industry knowledge, enables us to deliver meaningful impact to our clients’ businesses through reimagining the products and experiences their customers truly value. Our agile, data-driven approach equips our clients’ businesses for change, making digital the core of how they think and what they do. Publicis Sapient is the digital business transformation hub of Publicis Groupe with 20,000 people and over 50 offices worldwide. For more information, visit publicissapient.com.