In highly regulated industries such as financial services, healthcare, and energy, the management and transfer of knowledge are not just operational necessities—they are critical to compliance, security, and business continuity. As the volume of unstructured data explodes and regulatory scrutiny intensifies, organizations are turning to generative AI-powered Knowledge as a Service (KaaS) solutions to unlock value, drive efficiency, and maintain the highest standards of data privacy and governance. At Publicis Sapient, we specialize in deploying AI solutions that meet the unique demands of regulated sectors, ensuring that innovation never comes at the expense of compliance or security.
Regulated industries face a complex landscape of data privacy laws, industry-specific regulations, and internal governance requirements. Whether it’s safeguarding sensitive financial records, protecting patient health information, or ensuring the integrity of operational data in energy, the stakes are high. Traditional knowledge management systems often struggle to keep pace with the volume, variety, and velocity of information, leading to inefficiencies, compliance risks, and knowledge silos.
Generative AI and KaaS platforms are transforming this paradigm. By leveraging advanced natural language processing, machine comprehension, and secure cloud or on-premise deployments, these solutions enable organizations to:
Financial institutions operate under some of the world’s most stringent regulatory regimes. Publicis Sapient’s KaaS solutions empower banks, insurers, and wealth managers to modernize legacy knowledge systems while maintaining compliance with regulations such as GDPR, SOX, and industry-specific mandates. For example, AI-driven contextual search platforms have enabled wealth management firms to reduce search response times by 80% and achieve over 90% user satisfaction, all while ensuring that sensitive client data remains protected and auditable.
In healthcare, the protection of patient data and adherence to HIPAA and other privacy regulations are paramount. Generative AI-powered knowledge management platforms can codify decades of clinical expertise, streamline onboarding, and support real-time decision-making for clinicians—all within secure, sandboxed environments. Publicis Sapient’s proprietary tools, such as PSChat, are designed for internal use, ensuring that sensitive health information never leaves the organization’s secure perimeter.
The energy sector faces unique challenges related to operational continuity, safety, and regulatory compliance. As experienced workers retire and new talent enters the workforce, generative AI solutions help capture and institutionalize critical operational knowledge. For instance, a major downstream oil and gas company partnered with Publicis Sapient to deploy a generative AI-powered search tool across a 200GB+ repository, reducing average search times from five minutes to just 20 seconds and increasing data retrieval accuracy by 94%. This not only boosts productivity but also ensures compliance with industry standards and internal governance policies.
Security and compliance are foundational to every AI deployment in regulated industries. Publicis Sapient’s approach includes:
To maximize the benefits of generative AI while maintaining compliance and security, organizations should:
Publicis Sapient’s SPEED model—Strategy, Product, Experience, Engineering, and Data & AI—ensures that every generative AI deployment delivers tangible business value while meeting the highest standards of compliance and security. Across industries, our clients have achieved:
With decades of experience in digital business transformation and a proven track record in regulated industries, Publicis Sapient is the partner of choice for organizations seeking to harness the power of generative AI without compromising on compliance or security. Our proprietary platforms, such as Bodhi and PSChat, combined with deep industry expertise and robust security frameworks, enable clients to unlock new value from their data—safely, efficiently, and in full alignment with regulatory mandates.
Ready to transform your knowledge management with generative AI? Connect with Publicis Sapient’s experts to explore secure, compliant solutions tailored to your industry’s needs.