PUBLISHED DATE: 2025-02-23 21:16:10
Retail Consulting, Innovation & Insights | Publicis Sapient Retail
Stay relevant to customers as their needs evolve.
- Overview
- Sectors
- Issues
- Client Stories
- Solutions
- Knowledge Hub
- Our Experts
- Let's Connect
How retailers stay relevant
Through a thoughtful combination of modernizing IT systems, unifying data and optimizing the supply chain, we redefine the end-to-end customer journey to enable retailers to anticipate needs, adapt experiences and evolve. Our clients become agile digital organizations that deliver long-term customer and business value.
Lead the charge in your sector
- Grocery
Stay relevant as shoppers demand an increasingly digital experience that requires new levels of connectivity between the supply chain and store experience. Learn more
- Specialty
Stand out in your niche with seamless experiences that incorporate social selling, hyper-personalization and next-level loyalty to drive sales and reduce returns.
- Department stores
Attract shoppers away from online retailers by offering the same frictionless omnichannel experience with tools and data-driven content that reflect your unique branding.
- Big box
Remove obstacles across the enterprise to connect data and meet shopper expectations around inventory, BOPIS, curbside and delivery.
- B2B retail: industrial, warehousing and distribution
Meet buyer expectations for a B2C-like experience while harnessing data to maintain the personal relationships required of large-scale selling. Learn more
Video
What's shopper-first Retail? Learn about the capabilities, experience and personality that you can expect when working with Publicis Sapient's retail experts. Play video
Core Retail issues
Shopper-first retail harnesses the power of digital to solve the business and customer challenges in every facet of the industry. See how Publicis Sapient can address your most pressing issues—from experience to supply chain and beyond.
- Supply chain modernization
- E-commerce profitability
- Data-driven retail
- Store experience
Supply chain modernization
A digitally enabled supply chain is the only way to respond to the demands of today's customers. Whether you're looking to provide more fulfillment options, transparency or efficiency, see the critical considerations of a customer-centric approach to supply chain. Could it become a growth lever for your retail business? Learn about supply chain Tell me more
E-commerce profitability
Retailers have long accepted e-commerce as a given part of doing business. Unfortunately, many have also accepted it as a cost center. Check out how shopper-centered experiences and the technology to support them can drive profit from e-commerce. Learn about e-commerce Tell me more
Data-driven retail
Retailers are sitting on mountains of data. The question is whether they know how to unify it, analyze it and adapt accordingly, all while keeping up with ever-changing regulations and expectations. Putting shoppers first means connecting data in a way that improves their experience, which in turn will improve your business. Learn about data Tell me more
Store experience
The store of the future relies on connecting all of the above issues, from supply chain to online shopping to customer ID, to create a seamless store experience that delights customers, rewards loyalty and continues to generate valuable data. Find how connecting your physical and digital shopping experiences can help your business grow. Learn about store experience Tell me more
Retail solutions
Our retail solutions and accelerators harness our expertise to solve your current challenges. And with capabilities ranging from strategy, product, engineering, experience and data, our offerings are proven to help you take on what’s next. Explore solutions
Knowledge hub
Picked for You
- Client Stories
- Insights
- Podcasts
Insight
- Unlock 17% Revenue Growth with 3 Powerful Solution Learn more Add to favorite
- How to Turn Customer Support Operations into a Competitive Differentiator Learn more Add to favorite
Client Story
- How a Top Pharmacy Retailer Put Wellness in Reach for All Learn more Add to favorite
- How RS Group Is Transforming Work for Industrial Engineers Learn more Add to favorite
- How One Gaming Retailer Leveled Up Its Omnichannel Gaming Ecosystem Learn more Add to favorite
- How Lowe's Point-of-Sale System Makes Self-Checkout Seamless Learn more Add to favorite
- How A Top Global Retailer Achieved Digital Business Transformation Learn more Add to favorite
- How Eileen Fisher Evolved into a True Omnichannel Learn more Add to favorite
- How Loblaw is Building on their 100-Year History Through Continuous Digital Innovation Learn more Add to favorite
- How a Top Pharmacy Retailer Put Wellness in Reach for All Learn more Add to favorite
Explore all Retail client stories
Insight
- The Future of Grocery Learn more Add to favorite
- The Hitchhiker’s Guide To AI for Consumer Packaged Goods Firms (CPGs) Learn more Add to favorite
- Implementing AI in the Supply Chain: Delivering a Profitable Brand and Customer Experience for Retailers Learn more Add to favorite
- Three Ways Mature Retailers Can Set Themselves Apart in AI Learn more Add to favorite
- Four Ways Retailers are Digitizing the In-Store Experience Learn more Add to favorite
Explore all Retail insights
Podcast
- Retail Executives Weigh in on Their Commerce Investments Stream now Add to favorite
- The Next Digital Frontier in Grocery Stream now Add to favorite
- Stopping the E-Commerce Margin Bleed Stream now Add to favorite
- John Mackey on Unpacking Whole Foods' Digital Journey Stream now Add to favorite
- Harnessing Data in Retail Stream now Add to favorite
Explore all Retail podcasts
Connect with our experts
- Sudip Mazumder Industry Lead, Retail, North America
- Guy Elliott Industry Lead, Retail, EMEA & APAC